TL;DR
IT teams and MSPs leave Kaseya for Syncro for five core reasons:
- Transparent per-technician pricing is published on the website
- A single unified platform instead of a multi-product portfolio
- Native Microsoft 365 management and security baselines
- Flexible monthly or annual billing terms
- A vendor relationship built around partner feedback
Kaseya runs one of the broadest IT management portfolios in the industry, assembled through years of acquisitions, which means more products to license, integrate, and renew. Syncro is one platform, one contract, one technician-based price.
Who this guide is for: Internal IT departments at small and mid-sized businesses evaluating endpoint management and service automation tools, and MSPs comparing RMM/PSA platforms.
Syncro vs Kaseya at a Glance
| Variable | Syncro | Kaseya |
|---|---|---|
| Pricing model | Per technician, unlimited endpoints | Per endpoint (Kaseya 365 Endpoint) / per user (Kaseya 365 Ops) / quote-based (most other products) |
| Starting price (published) | $129/tech/month (Corem billed annually) | Quote-based for Kaseya 365 Endpoint; $129/user/month for Kaseya 365 Ops |
| Contract terms | Monthly or annual | 1-year minimum on Kaseya 365 products; varies by product |
| Platform structure | One unified product | Portfolio of products (VSA, Datto RMM, BMS, Autotask, IT Glue, Datto SaaS Protection, RapidFire Tools, Spanning) |
| Native M365 security baselines | Yes (Team plan) | Separate product licenses |
| Best for | IT departments and MSPs that want one platform with predictable pricing | Larger MSPs that want a portfolio approach and are willing to license multiple Kaseya products |
| Free trial | 14 days, full access | Demo / quote process |
10 Reasons MSPs & IT Teams Switch from Kaseya to Syncro
1. Transparent pricing published on the website
Syncro publishes pricing publicly: Core is $129 per technician per month, Team is $179 per technician per month (both billed annually), both with unlimited endpoints. No sales call required to get a number.
Kaseya publishes pricing for Kaseya 365 Ops at $129 per user per month. Kaseya 365 Endpoint pricing is quote-based and requires a personalized quote request. Other products across the Kaseya portfolio — VSA, Datto RMM, BMS, Autotask, IT Glue — are quote-based, meaning total cost varies by module, contract length, and endpoint or user count.
For buyers comparing options, Syncro lets you model your cost from the pricing page. Kaseya requires a sales conversation to model the same scenario.
2. One unified platform instead of a multi-product portfolio
Syncro is built as one platform. RMM, PSA, Microsoft 365 management, security baselines, scripting, ticketing, and asset management share one database, one UI, and one contract.
Kaseya’s product catalog includes VSA, Datto RMM, BMS, Autotask, Datto SaaS Protection, IT Glue, RapidFire Tools, Spanning, and Datto Backup, assembled through acquisitions. Most Kaseya customers run two or three of these products in parallel, each with its own license, support model, and integration touchpoints.
The Kaseya 365 bundles consolidate some of this into single subscriptions (Kaseya 365 Endpoint, User, and Ops), but the underlying products remain separate codebases with their own UIs and update cadences.
3. Per-technician billing instead of per-endpoint billing
Syncro charges per technician with unlimited endpoints included. Manage 100 devices or 1,000 devices; the bill stays the same.
Kaseya 365 Endpoint is priced per endpoint. For organizations with high endpoint-to-technician ratios — typical for MSPs and for internal IT teams supporting employee laptops, kiosks, and seasonal devices — per-endpoint pricing scales differently than per-technician pricing. The lower-cost option depends on endpoint density per technician.
For internal IT teams: a Syncro technician seat is a member of your IT staff who logs into the platform. Pricing scales with the size of your IT team, not the number of end users or devices you support.
4. Native Microsoft 365 management and security baselines
Syncro’s Team plan includes Microsoft 365 Security Baselines (mapped to CIS benchmarks), Security Assessments, Entra ID Sync, and Network Discovery built into the platform. IT teams enforce hardening policies and identity governance from the same console used for endpoint and ticket management.
Kaseya covers Microsoft 365 management and SaaS data protection through separate products in its catalog (Datto SaaS Protection, Spanning, and modules within Kaseya 365 User). Each is licensed, billed, integrated, and supported independently.
5. Flexible monthly or annual contract terms
Syncro offers month-to-month or annual billing on per-technician pricing. Scale technician seats up and down as the business changes. The annual term saves $360 per technician per year and is billed monthly, so there is no upfront payment.
Kaseya 365 products carry one-year minimum contract terms with a Price Lock Guarantee that caps renewal increases at 5% plus CPI. Other Kaseya products often run on multi-year contracts. Kaseya updated its auto-renewal policy in 2022 in response to partner feedback, but contract structure and renewal windows remain a frequent topic during Kaseya renewals.
For buyers entering any Kaseya agreement, clarify renewal windows, opt-out terms, and seat-reduction policies upfront.
6. Faster onboarding and time to value
Syncro deployments reach a working state in days to a few weeks. The unified platform and single data model cut configuration time materially. Syncro’s onboarding team is included at no extra cost.
Kaseya implementations typically span weeks to months, particularly for customers running two or three products in parallel. Each Kaseya product carries its own implementation, training, and integration timeline. SMB IT teams without a dedicated implementation specialist feel the timeline.
7. Built for both IT departments and MSPs on one platform
Syncro is built for both IT departments and MSPs on a single product. Co-managed engagements run inside the same platform without separate tenants or contracts for each side of the desk.
Kaseya products are built primarily for MSPs. Internal IT teams adopting VSA, BMS, or Autotask work around MSP-specific framing — client billing tenants, external service delivery workflows, and terminology built for service providers. Co-managed motions in the Kaseya stack typically coordinate across multiple products and contracts.
8. Compliance-grade reporting in one place
Syncro reports on patch compliance, asset inventory, ticket performance, security gaps/baseline state, and identity governance in filterable views suitable for SOC 2, HIPAA, or internal audit prep, all from one platform.
Kaseya’s reporting depth varies by product. Teams running compliance reviews or audits often pull data from multiple Kaseya tools (VSA for endpoints, Autotask or BMS for tickets, IT Glue for documentation, RapidFire Tools for security scans) and stitch the data together externally.
9. A vendor relationship designed for long-term partnership
Syncro runs a Partner Advisory Council, publishes a public roadmap, and treats partner feedback as a primary input to engineering. The product team responds publicly to feature requests in the community.
Kaseya operates one of the largest IT management organizations in the industry with active partner programs (Partner First Pledge, FLEXSpend, executive peer groups). For buyers, understanding the specific account engagement model, i.e., who you will work with day to day, how feedback gets routed to product, is part of due diligence.
10. A modern, consistent UI across every module
Syncro’s UI is built for fast navigation. Tickets, assets, scripts, and tenant policies share consistent layouts. Technicians move between modules without retraining.
Kaseya products span multiple generations of user interfaces. Partners running multiple Kaseya tools navigate different UX patterns, which adds friction at handoff points — particularly during ticket-to-asset-to-script workflows that cross product boundaries.
Where Kaseya Wins
For credibility, here’s where Kaseya is the stronger choice:
- Endpoint-heavy MSPs with high device-to-tech ratios may find Kaseya 365 Endpoint’s per-endpoint pricing more cost-effective at scale, particularly when bundled with Kaseya’s backup and security modules.
- Larger MSPs with dedicated ops staff who can manage multi-product integration and want depth across documentation (IT Glue), backup (Datto), and PSA (Autotask) may prefer Kaseya’s portfolio approach.
- Mature partner programs. Kaseya’s FLEXSpend, Catastrophic Client Loss coverage, and executive peer groups are well-developed offerings for established MSPs.
Syncro is the stronger fit for small-to-mid MSPs and internal IT teams that want one platform with predictable pricing. Kaseya is the stronger fit for larger MSPs willing to operate a multi-product stack.
Who Syncro Is Right For
Internal IT departments at SMBs (50–500 employees)
- IT teams of 1–10 technicians supporting employee endpoints, M365 tenants & internal service desk
- Organizations that need one platform to cover endpoint management, ticketing & M365 governance
- Teams preparing for SOC 2, HIPAA, or internal audit and want consolidated reporting
Managed service providers (1–50 technicians)
- MSPs running a hybrid break-fix and managed services model
- Shops with high endpoint-to-technician ratios where per-tech pricing is more economical
- Teams consolidating from a multi-vendor stack to one platform
- Co-managed IT providers who need MSP and internal IT capabilities on the same product
Methodology
This comparison is based on:
- Publicly available pricing and product information from syncrosecure.com and kaseya.com
- Documentation at docs.syncrosecure.com
- G2 review patterns for Syncro and Kaseya products
- Capterra reviews and TrustRadius pricing data as of 2026
- Industry coverage of Kaseya’s product portfolio and contract policies
Bias disclaimer: This page is published by Syncro. We have done our best to represent Kaseya’s products and pricing accurately based on publicly available information. Kaseya’s product offerings, pricing, and contract terms change over time. Verify current details on kaseya.com before making a purchase decision.
Bottom Line
Syncro is the stronger choice for internal IT departments and small-to-mid MSPs who want transparent per-technician pricing, one unified platform, native Microsoft 365 management, and flexible billing terms. Kaseya is the stronger choice for larger MSPs that prefer a multi-product portfolio approach and have the ops capacity to integrate across products.
Start a free trial and see what’s actually on the network.
Frequently Asked Questions
The most common reasons cited are: portfolio complexity from multiple acquired products, a preference for transparent published pricing, a desire for a single unified platform instead of a multi-product stack, and a billing model that scales with technician headcount rather than endpoint count. Specific reasons vary by organization.
Syncro publishes Core at $129 per technician per month and Team at $179 per technician per month, both billed annually, and both with unlimited endpoints and monthly or annual billing. Kaseya 365 Endpoint is priced per endpoint and is quote-based. Kaseya 365 Ops is published at $129 per user per month. Most other Kaseya products are quote-based. The lower-cost option depends on endpoint density per technician.
Yes. Syncro’s unified platform covers RMM (replacing VSA), PSA and ticketing (replacing BMS or Autotask), Microsoft 365 management, security baselines, scripting, and asset management on one product with one data model.
Yes. Syncro’s onboarding team supports migration of client, contract, ticket, and asset data from Kaseya products, with parallel running during cutover. Most migrations complete in days to a few weeks depending on environment complexity.
Syncro is built for both. IT teams use Syncro for endpoint management, ticketing, asset tracking, M365 governance, and security baselines. The UI, terminology, and reporting work for internal IT environments without the MSP-specific framing that Kaseya’s products carry.
Yes. Syncro’s Team plan includes Microsoft 365 Security Baselines (mapped to CIS benchmarks), Security Assessments, Entra ID Sync, and Network Discovery built into the platform. No separate product license required.
Kaseya 365 products carry one-year minimum contract terms with a Price Lock Guarantee capping renewal increases at 5% plus CPI. Other Kaseya products often run on multi-year contracts. Syncro offers month-to-month or annual billing with no long-term commitment.
Kaseya 365 is a bundling strategy that combines multiple Kaseya products (RMM, security, backup, automation) into single subscriptions priced per endpoint (Endpoint), per user (User), or per user (Ops). The underlying products remain separate. Syncro is one product with one codebase, one UI, and one contract, not a bundle of separate tools.
Share
Related Resources
