Table of contents
What is Syncro? A Complete Guide to the MSP & IT Platform
Syncro is a unified remote monitoring & management (RMM), professional service automation (PSA), and Microsoft 365 management platform built for Managed Service Providers (MSPs) and internal IT teams. The platform, also known as Syncro Extended Monitoring and Management (XMM)™ for MSPs, combines smart ticketing, automated billing, endpoint management, patching, Microsoft 365 administration, Entra ID identity protection, and Cloud Backup in one system. Syncro uses flat per-user pricing with unlimited endpoints, eliminating the per-device tax legacy other platforms charge as MSPs and IT teams scale.
Key Takeaways
- Syncro is an all-in-one RMM, PSA, and Microsoft 365 management platform for MSPs and IT departments
- For MSPs, Syncro XMM unifies remote monitoring, ticketing, billing, and multi-tenant Microsoft 365 management in a single platform
- Pricing starts at $129 per user/month* with unlimited endpoints, no per-device fees
- Syncro replaces stitched-together legacy stacks like Datto RMM + Autotask, ConnectWise Manage + Automate, and Kaseya VSA + BMS
- Free 14-day trial of the Team plan available, no credit card required
- Headquartered as a fully remote company, led by CEO Michael George
*Via Core Plan, billed annually
What Is Syncro?
Syncro is a unified RMM, PSA, and Microsoft 365 management platform built for Managed Service Providers (MSPs) and also used by IT departments to run their operations.
For MSPs, the platform is known as Syncro XMM. The XMM category describes what Syncro delivers: every function an MSP needs to run a profitable services business, on one platform, from one dashboard, under one bill.
‘Syncro consolidates RMM, PSA, Microsoft 365 management, Entra ID identity protection, Cloud Backup, remote access, scripting, and patch management into a single product. The same platform serves internal IT departments that want the unified, multi-function approach without stitching together a sprawling stack of point tools.
Where Syncro fits in the MSP category landscape
The legacy MSP stack has always been fragmented. Most MSPs operate on duct-taped combinations of separately licensed tools, e.g., Datto RMM paired with Autotask PSA, ConnectWise Manage paired with ConnectWise Automate, or Kaseya VSA paired with BMS or Autotask. In this legacy model, each tool comes from a different acquisition era. Each tool was designed before the others existed. The integrations between them are bolt-ons, not native architecture.
Syncro is built differently. The RMM and the PSA share the same database. When a monitoring alert fires, a ticket is created automatically. When a technician closes that ticket, the billable time flows directly into the invoice. There’s no middleware, no integration that breaks, no data sync that lags. For both growing and mature MSPs that need RMM, PSA, and Microsoft 365 management without the operational challenges of stitching three vendors together, Syncro is the better, unified alternative.
Where Syncro fits in the IT category landscape
For IT departments, especially lean teams at 50–500-seat organizations, Syncro replaces the typical IT tool sprawl: one tool for SCCM or Intune for endpoint management, a separate ticketing system like Jira Service Management or Zendesk, another tool for patching, etc. Syncro brings all of those functions into one platform that a small IT team can actually run.
For these teams, Syncro offers a secure IT management platform solution that unifies endpoint, service desk, and Microsoft 365 governance into one workflow.
FAQ: What Is Syncro?
Syncro is a unified RMM, PSA, and Microsoft 365 management platform for MSPs and IT departments. The platform combines remote monitoring, smart ticketing, automated billing, endpoint management, patching, Microsoft 365 administration, Entra ID identity protection, Cloud Backup, remote access, and scripting in a single product. IT teams use the same platform to run unified IT operations in-house.
Syncro XMM (Extended Monitoring and Management) is the MSP-facing name for Syncro’s unified platform. It describes the combined RMM, PSA, and Microsoft 365 management capabilities MSPs use to run multi-tenant client services from one dashboard.
Yes. Syncro was formerly known as SyncroMSP and operated at syncromsp.com. In 2026, the company rebranded to Syncro and migrated to syncrosecure.com to reflect the platform’s expansion into security and serve both MSPs and internal IT teams.
Syncro is led by CEO Michael George and operates as a fully remote company. The leadership team and broader company history are detailed on the About page.
Who Syncro Is For
Syncro serves two primary users. MSPs are the core users the platform has served since Syncro’s inception. IT departments is a growing user base that uses the same platform for in-house IT management.
MSPs (primary users)
Syncro is purpose-built for MSPs, i.e., IT services businesses that deliver remote monitoring, help desk, patching, security, and Microsoft 365 management to small and mid-sized business clients on a recurring revenue basis.
- Solo MSPs and emerging MSPs use Syncro to launch and run a profitable managed services business without paying enterprise prices for tools they won’t fully use. The flat per-technician pricing and unlimited endpoints mean a single MSP technician can manage hundreds or thousands of client endpoints without per-device costs eroding margins.
- Growing MSPs (3–15 technicians) use Syncro to consolidate fragmented tool stacks. Many growth-stage MSPs reach a point where they’re running ConnectWise Manage for tickets, a separate RMM, a separate M365 management tool, and a separate billing system — and the integration overhead becomes a tax on technician productivity. Syncro replaces that stack with one platform on one bill.
- Established MSPs (15+ technicians) use Syncro to escape per-endpoint pricing models that punish growth. As client device counts climb into the tens of thousands, per-device RMM pricing becomes a meaningful drag on margin. Syncro’s per-technician model means cost scales with team size, not client device count. See our MSP best practices guide for more on operational scale.
IT departments (additional user base)
Syncro also serves internal IT teams, e.g., IT managers, system administrators, and CIOs at companies running their IT operations in-house, typically at 50–500 seat organizations.
These teams use Syncro to replace the patchwork of point tools that lean IT departments accumulate, such as: separate endpoint management, separate ticketing, separate patching, separate remote access, separate identity governance, separate Microsoft 365 administration. For a 2–5 person IT team, running and maintaining six different tools is the operational drag. Syncro consolidates the function into one platform a small team can actually master.
Who Syncro isn’t for
Syncro is honest about where it doesn’t fit. Enterprise security operations centers (SOCs) running SIEM and SOAR platforms (Splunk, Microsoft Sentinel, Palo Alto XSIAM) need dedicated security operations tooling, a stack that Syncro complements, but doesn’t replace. NOC-scale MSPs managing six-figure endpoint counts with dedicated tooling teams may prefer the customization depth of platforms like ConnectWise Automate or Kaseya VSA, which Syncro intentionally trades for usability.
FAQ: Who Syncro is Built For
Both. Syncro is the same platform for both audiences, with MSP-specific multi-tenant capabilities (known as Syncro XMM) for MSPs and unified IT management for internal teams. The For MSPs page details the MSP capabilities specifically.
Yes. Syncro’s per-technician pricing model makes it accessible for small and growing MSPs because costs scale with team size, not endpoint count. A two-technician MSP pays the same per-technician rate as a 20-technician MSP and can manage unlimited endpoints at that price. Syncro does not require multi-year contracts, which reduces financial risk for early-stage businesses. The platform includes RMM, PSA, Microsoft 365 management, and remote access in one subscription, reducing the number of separate tools a small MSP needs to purchase and manage.
Yes. Syncro is built for both MSPs and IT departments. For the latter, Syncro provides automated endpoint management, remote access, help desk ticketing, and Microsoft 365 security management in one platform. IT departments use Syncro to eliminate tool sprawl, manage endpoints at scale, enforce Microsoft 365 security baselines, and protect Microsoft 365 data and Entra ID configurations with Cloud Backup. Syncro’s per-technician pricing means internal IT teams pay based on team size, not the number of devices they manage. The Resources for IT Departments library is built for this audience.
What Syncro Does
Syncro consolidates the entire MSP and IT management toolset into one platform. The sections below cover each pillar capability.
Remote Monitoring and Management (RMM)
Syncro’s RMM gives MSPs and IT teams real-time visibility into every managed endpoint. Capabilities include automated agent deployment, custom alert profiles, asset and hardware tracking, software inventory, and policy-based device management with policy inheritance for multi-tenant environments. The RMM is built on the same database as the PSA, which means alerts flow directly into the ticketing system without integration overhead.
MSPs use Syncro RMM for: real-time monitoring of unlimited client endpoints across multiple tenants from a single dashboard.
Professional Services Automation (PSA)
Syncro’s PSA covers the full-service operations layer: smart ticketing, time tracking, estimates, recurring billing automation, invoicing, contract management, inventory management, a customer portal, and customizable reporting. The platform also includes AI-powered Smart Ticket Search and AI-Powered Guided Ticket Resolution on the Team plan to speed up triage and reduce mean time to resolution (MTTR).
MSPs use Syncro PSA for: connecting service delivery directly to invoicing — every billable minute a technician spends on a client ticket flows into the next invoice automatically.
For deeper detail on PSA use cases, check out Syncro’s PSA for MSP guide.
Endpoint management and automated patching
Syncro’s endpoint management and patch management capabilities cover discovery, monitoring, automated patch policies for Windows operating systems, third-party application patching, compliance reporting, and ad-hoc/zero-day patch deployment. Custom alert profiles let MSPs and IT teams define what triggers a notification, a ticket, or an automated remediation script.
MSPs and IT departments use Syncro’s endpoint management for: ensuring every client endpoint stays patched, compliant, and reportable — without the manual overhead of running WSUS or chasing patches per-client.
Microsoft 365 management
Syncro’s Microsoft 365 management capabilities give MSPs and IT teams multi-tenant control over Microsoft 365 environments from a single dashboard. Capabilities include Entra ID Sync, license management, automated license billing, Microsoft 365 Tenant Security Baselines (CIS-aligned), security baseline detection and drift alerts, and branded security assessment reports.
MSPs use Syncro’s Microsoft 365 management capabilities for: managing complex Microsoft 365 environments across infinite client tenants, including license provisioning, security baselines, user lifecycle, and identity governance, without logging into each client’s admin portal individually.
Entra ID and Identity Management
Syncro’s Entra ID and Identity Management extends Microsoft 365 management into identity-layer actions, including password and MFA reset, session revocation, user blocking, and advanced identity governance tools. As identity becomes the new perimeter for cybersecurity, MSPs use these capabilities to harden client environments without bouncing between Entra admin centers.
Cloud Backup
Syncro Cloud Backup protects Microsoft 365 workloads (Exchange, SharePoint, OneDrive, Teams, OneNote, Lists, Planner) and Entra ID infrastructure (users, groups, roles, policies). Backups run automatically twice daily, with on-demand backup available anytime. Granular restore options cover individual files, emails, identities, and policies. Multi-tenant management is included. Cloud Backup is an add-on, available at $1.90 per user/month for MSP partners.
Remote access
Syncro’s remote access is powered by Splashtop and built directly into the platform. Capabilities include unattended access, file transfer, multi-monitor support, simultaneous tech remote sessions (Team plan), and session recording (Team plan). The remote access tool is included with both Syncro plans — no separate Splashtop license required.
Scripting and automation
Syncro’s scripting engine supports PowerShell, VBS, BAT, and shell scripts for Windows endpoints, with a scripting library, scheduled scripts, and external script execution. The automation layer ties scripts directly to alert profiles. Meaning, when a defined condition triggers, the platform can run a remediation script automatically. For MSPs, this means routine alerts (disk space, service down, patch deployment) are handled without technician intervention.
Built-in security tooling
Security is included in the platform, not bolted on. The Team plan includes Security Readiness, Security Assessments, Consolidated Security Posture Scoring, M365 Tenant Security Baselines, Configuration Drift Monitoring, and Branded Security Assessment Reports — the toolkit MSPs use to deliver security services to clients without buying a separate security stack.
FAQ: What Does Syncro Do?
Yes. Remote access (powered by Splashtop) is included with both the Core and Team plans at no additional cost. Multi-monitor support, simultaneous sessions, and session recording are included on the Team plan.
Yes. Syncro includes automated Windows patch management, third-party application patching, compliance reporting, and ad-hoc patch deployment. Patch policies can be set per-client, per-device-group, or globally.
Yes. Syncro Cloud Backup protects Microsoft 365 workloads (Exchange, SharePoint, OneDrive, Teams, OneNote, Lists, Planner) and Entra ID infrastructure. Backups run twice daily with on-demand backup available. Cloud Backup is an add-on, available at $1.90 per user/month for MSP partners.
Yes. Syncro Cloud Backup includes full protection for Microsoft Entra ID. Backed up items include users, groups, roles, and policies. Backups run automatically twice daily. MSPs and IT teams can restore a single user or an entire Entra ID configuration. Syncro Cloud Backup is available as an add-on to any Syncro Core or Team plan and is priced at $1.90 per user per month. It covers Exchange, SharePoint, OneDrive, Teams, and Entra ID in a single integrated solution.
Yes. Syncro includes a full PSA in both the Core and Team plans, which include smart ticketing, time tracking, estimates, recurring billing automation, invoicing, inventory management, contract management, and a customer portal. Unlike platforms where PSA is a separately licensed product, Syncro’s PSA shares a database with the RMM.
Yes. The Team plan includes Entra ID Sync, Entra ID Actions (password and MFA reset, session revocation, user blocking), and advanced identity governance tools.
Syncro includes 50+ ecosystem integrations across documentation, accounting, payments, security, and automation, including QuickBooks, Xero, Stripe, Zapier, Pax8, Hudu, CloudRadial, ScalePad, and more. See the full integrations directory for details.
What Makes Syncro Different
Syncro is differentiated on four dimensions that matter to MSPs and IT teams shopping the category.
Unified architecture, not duct-taped integration
The legacy MSP stack is built from acquired products that weren’t designed to work together. ConnectWise Manage and ConnectWise Automate are two separate products with an integration layer between them. Datto RMM and Autotask PSA are separate products under Kaseya’s portfolio. Kaseya VSA and Kaseya BMS are separate products that have to be wired together.
Syncro was built as one platform. The core solutions — RMM, PSA, and Microsoft 365 management — and the features that come with them, share a single database and are unified under one roof. When an RMM alert fires, a PSA ticket is created automatically. When a technician resolves the ticket, the time tracking flows into the next invoice automatically. There’s no middleware, no API failure, no data sync that lags overnight.
Flat per-user pricing with unlimited endpoints
Most legacy MSP platforms charge per endpoint, which is typically $2–$5 per device per month, plus extra for backup, advanced monitoring, and remote access. For an MSP managing 1,000 client endpoints, per-endpoint RMM pricing can run $2,000–$5,000 per month before add-ons. As client device counts grow, the bill grows.
Syncro charges per user/month with unlimited endpoints. A single Syncro license at $129/user/month (Core Plan, billed annually) covers one technician managing as many endpoints as they can effectively service. For MSPs efficient enough to manage 500+ endpoints per technician, the math is straightforward. Syncro’s pricing scales with team size, not client device count.
Flexible billing terms
Syncro offers monthly or annual billing with a discount for an annual commitment. There are no multi-year contracts, no enterprise minimums, and no per-product licensing add-ons buried in the renewal. The pricing is published transparently on the pricing page. There is no “sales-call-required” for a quote.
Security built in, not added on
Most RMM and PSA platforms treat security as a separate purchase. Syncro builds security capabilities directly into the platform. Microsoft 365 Tenant Security Baselines (CIS-aligned), Configuration Drift Monitoring, Consolidated Security Posture Scoring, Entra ID identity actions, and Cloud Backup are all native to the platform on the Team plan. For MSPs delivering security services to clients, the toolkit is included.
FAQ: What Makes Syncro Different
ConnectWise sells Manage (PSA) and Automate (RMM) as two separate products that integrate with each other. Syncro is a single unified platform where RMM and PSA share one database. Syncro also publishes flat per-technician pricing starting at $129/user/month, while ConnectWise typically runs $200–$400+/user/month across Manage + Automate + ScreenConnect with annual contracts.
Datto RMM and Autotask are two separate products under Kaseya’s portfolio. They integrate, but they were built separately and acquired separately. Syncro is one platform, one database, one bill. For MSPs that want unified RMM and PSA without integration overhead, Syncro is the more strategic alternative. See Datto alternatives for MSPs.
Kaseya VSA uses per-endpoint pricing that typically exceeds $5/device/month, plus separate licensing for VSA, BMS or Autotask, IT Glue, and other portfolio products. Syncro charges per user/month with unlimited endpoints and one license that covers RMM, PSA, and Microsoft 365 management. See Kaseya competitors for MSPs.
Pricing comparisons depend on team size and client endpoint counts. NinjaOne uses per-device pricing (roughly $3–$5/endpoint/month plus add-ons). Atera uses per-technician pricing similar to Syncro. For MSPs with high endpoint-to-technician ratios (500+ endpoints per tech), Syncro’s flat per-tech model is typically more predictable than per-device pricing.
How Syncro Is Priced
Syncro’s pricing is published transparently. No sales call required, no quote negotiation, no per-product licensing math. The full pricing details are on the pricing page.
Syncro Core: $129/user/month (annual) or $159/user/month (monthly)
The Core plan is the foundation: unified RMM, PSA, scripting and automation, automated patching, remote access (Splashtop), endpoint management, helpdesk and ticketing, estimates and invoicing, recurring billing automation, mobile app, Power BI reporting templates, and 50+ ecosystem integrations.
Core is the right plan for solo MSPs, emerging MSPs, and smaller internal IT teams that need a complete RMM and PSA toolkit without advanced security and identity features.
Syncro Team: $179/user/month (annual) or $209/user/month (monthly)
The Team plan is the definitive plan for security and operational scale. It includes everything in Core, plus:
- Microsoft 365 Security Baselines (CIS-aligned)
- Automated Configuration Drift Monitoring
- Consolidated Security Posture Scoring
- Branded Security Assessment Reports
- Asset Warranty Tracking
- Real-Time Ticket View Metrics Dashboard
- Real-Time Ticket Automations
- AI-Powered Guided Ticket Resolution
- Advanced Identity Governance Tools
- Entra ID Sync and Entra ID Actions (password/MFA reset, session revocation, user blocking)
- Network Discovery
- Simultaneous Tech Remote Sessions
- Session Recording
Team is the right plan for MSPs delivering security services to clients, MSPs managing multi-tenant Microsoft 365 environments at scale, and internal IT teams responsible for identity governance and security posture.
Cloud Backup: $1.90 per user/month (MSP partner pricing)
Cloud Backup is an add-on available with either plan, covering Microsoft 365 (Exchange, SharePoint, OneDrive, Teams, OneNote, Lists, Planner) and Entra ID identity infrastructure. A 14-day free trial is available.
What’s not included
Some integrations are available as paid add-ons with separate pricing: Acronis, Bitdefender, Emsisoft, Proofpoint, Splashtop SOS, Splashtop Work From Home, and Webroot. These are optional, not required.
FAQ: How Syncro Is Priced
Syncro Core starts at $129 per user/month (billed annually) or $159/user/month (billed monthly). Syncro Team is $179 per user/month (billed annually) or $209/user/month (billed monthly). Both plans include unlimited endpoints. Pricing is published in full on the pricing page.
Yes. Syncro offers a 14-day free trial of the Team plan with full access to all features. No credit card required to start.
No. Syncro charges per user/month with unlimited endpoints. This is a key difference from per-device platforms like NinjaOne, ConnectWise, Kaseya VSA, and Datto RMM where pricing scales with client device count.
Syncro offers monthly or annual billing. The annual plan includes a discount for committing for a year. There are no multi-year contracts and no enterprise minimums.
How Syncro Compares to Other MSP Platforms
The MSP platform market is crowded. Most MSPs evaluating Syncro are comparing it against one of six common alternatives. The comparison below summarizes the key differences across the dimensions MSPs actually use to decide:
- pricing model
- endpoint cost
- contract requirements
- RMM + PSA unification
- Microsoft 365 management
- security tooling.
Syncro vs. The Alternatives: Comprehensive Comparison Table
| Platform | Pricing Model | Endpoint Cost | Contract Required | Unified RMM + PSA | M365 Management | Security Built In |
|---|---|---|---|---|---|---|
| Syncro | Per user/month | Unlimited endpoints, no per-device fee | Monthly or annual | Yes — one platform, one database | Native, multi-tenant | Yes (Team plan) |
| NinjaOne | Per device/month | ~$3–$5 per endpoint | Annual | No PSA — RMM only | Limited | Add-on |
| Atera | Per technician/month | Unlimited endpoints | Monthly or annual | Yes | Limited | Add-on |
| ConnectWise | Per product, per user/month | Per-endpoint RMM pricing | Annual | No — Manage (PSA) and Automate (RMM) are separate products | Limited | Separate product |
| Datto RMM + Autotask | Per product, per endpoint or user | Per-endpoint RMM pricing | Annual | No — separate products under Kaseya | Limited | Separate product |
| Kaseya VSA + BMS | Per product, per endpoint or user | ~$5+ per endpoint | Annual | No — separate products | Limited | Separate product |
| SuperOps | Per user/month | Unlimited endpoints | Monthly or annual | Yes | Limited | Add-on |
Competitor-by-competitor breakdown
- Syncro vs. NinjaOne. NinjaOne is a strong RMM with a clean interface and fast deployment, but it doesn’t include a PSA; it integrates with one (usually ConnectWise or Autotask). For MSPs that want unified RMM and PSA on one bill, Syncro is the alternative. Per-device pricing on NinjaOne also means costs scale with client endpoint count, while Syncro’s per-user pricing scales with team size.
Check out the Syncro vs. NinjaOne comparison page for more details, or read the NinjaOne competitors for MSPs blog for broader context.
- Syncro vs. Atera. Atera shares Syncro’s per-technician pricing model with unlimited endpoints, but Syncro has a more complete PSA feature set (billing, invoicing, contract automation), deeper Microsoft 365 and Entra ID management, and more mature security tooling on the Team plan.
Read the Atera alternatives for MSPs blog for the full comparison.
- Syncro vs. ConnectWise. ConnectWise sells Manage (PSA) and Automate (RMM) as two separate products with an integration layer. Syncro is a single platform. ConnectWise typically runs $200–$400+/user/month across Manage + Automate + ScreenConnect with annual contracts, while Syncro starts at $129/user/month with monthly billing available.
Check out the Syncro vs. ConnectWise comparison page or read the ConnectWise alternatives for MSPs blog for more details.
- Syncro vs. Datto RMM + Autotask. Datto RMM and Autotask are two separate products under Kaseya’s portfolio, integrated but not unified. Datto is well-suited for MSPs whose service model centers on backup and business continuity. For MSPs looking for a single platform for RMM and PSA without managing two products, Syncro is the alternative.
Read the Datto alternatives for MSPs blog for more details.
- Syncro vs. Kaseya VSA + BMS. Kaseya VSA is feature-deep but uses per-endpoint pricing that typically exceeds $5/device/month and requires annual contracts. Kaseya’s portfolio (VSA + BMS + IT Glue + Datto + Unitrends + Graphus) is sold as separate products. Syncro is one platform on one bill.
Read the Kaseya competitors for MSPs blog for more details.
- Syncro vs. SuperOps. SuperOps is the closest direct comparison to Syncro, as it’s a unified RMM + PSA platform with per-user pricing. The differences come down to PSA depth, Microsoft 365 management, and integration ecosystem.
See the Syncro vs. SuperOps comparison and SuperOps alternatives for MSPs blogs for additional details.
When to choose Syncro
Choose Syncro if:
- You want monthly or annual billing flexibility, not multi-year enterprise contracts
- You want unified RMM and PSA in one platform with one database, not two integrated products
- Your MSP runs 500+ endpoints per technician and per-device pricing erodes your margin
- You manage Microsoft 365 environments across multiple client tenants and want native multi-tenant management
- You deliver security services to clients and want the toolkit included rather than separately licensed
FAQ: How Syncro Compares to Competitors
Yes. Syncro is a common Datto alternative for MSPs, as it consolidates RMM and PSA into one platform instead of running Datto RMM and Autotask as two separate products under the Kaseya portfolio.
Yes. Syncro is one of the most evaluated ConnectWise alternatives for MSPs. The main differences are unified architecture (Syncro is one platform, ConnectWise is two products), pricing transparency, and contract flexibility.
The “best” depends on team size, client profile, and security needs. For growth-focused MSPs that want unified RMM, PSA, and Microsoft 365 management with flat per-user pricing, Syncro is consistently in the top tier of the 5 best MSP tools comparison.
How to Get Started With Syncro
Getting started with Syncro is designed to be fast and simple. Most MSPs and IT teams go live within a few days of starting a trial.
Free trial
The fastest way to evaluate Syncro is the 14-day free trial. The trial includes full access to the Team plan. Every feature, every capability, no restrictions. No credit card is required to start. After the trial, payment can be added to continue, or the account can be downgraded to the Core plan.
Demo
For teams that want a guided walkthrough before trialing, book a demo with the Syncro team. The demo covers the platform end-to-end with a focus on the use cases relevant to the team’s role (MSP, internal IT, or both).
Migration support
MSPs and IT teams migrating from another platform (ConnectWise, Datto, Kaseya, NinjaOne, Atera) get dedicated migration support. Syncro’s migration tools automate contact imports from common predecessors. Agent rollout typically takes a few days. Script and policy migration takes another few days. Most MSPs complete the full migration within a few weeks of starting.
Community, docs, and support
Syncro maintains an active community forum, a comprehensive docs library, a robust resources hub with informational and educational materials for MSPs and IT Departments, and 24/5 support across both plans.
FAQ: How To Get Started with Syncro
The Syncro free trial is 14 days. The trial includes the Team plan with full access to every feature. No credit card is required to start.
The trial includes complete access to the secure IT management platform with all features and functionality and no restrictions. Data, settings, and configurations from the trial remain intact when the trial converts to a paid plan.
Yes. Syncro’s automated installers and migration tools cover most common predecessors (ConnectWise, Datto, Kaseya, NinjaOne, Atera, Autotask). Most migrations are complete in a few weeks. The Syncro team provides dedicated migration support for new accounts.
Closing Thoughts
Syncro brings RMM, PSA, and Microsoft 365 management together on one platform, one database, and one bill, purpose-built for MSPs that want unified service delivery, and equally robust for the IT departments running modern, consolidated IT operations in-house.
The platform is designed to replace the legacy stack, not bolt onto it: every alert, ticket, patch, identity action, and invoice flows through a single system, so technicians spend more time on client work and less time stitching tools together.
The questions below cover the most common things MSPs and IT teams ask before starting a trial or booking a demo.
Frequently Asked Questions About Syncro
Syncro is a unified remote monitoring & management (RMM), professional service automation (PSA), and Microsoft 365 management platform built for Managed Service Providers (MSPs) and internal IT teams. The platform combines smart ticketing, automated billing, endpoint management, patching, Microsoft 365 administration, Entra ID identity protection, and Cloud Backup in one system.
Both. Syncro is the same platform for both user types and can be fine-tuned to fit the need of the specific user (MSP or IT team). Its core service offering is MSP-specific multi-tenant capabilities for managed service providers and unified IT management for internal teams.
Syncro Core is $129 per user/month (billed annually) or $159/user/month (billed monthly). Syncro Team is $179 per user/month (billed annually) or $209/user/month (billed monthly). Both plans include unlimited endpoints. See the pricing page for full details.
No. Syncro charges per user/month with unlimited endpoints.
Yes. The 14-day free trial includes the Team plan with full feature access. No credit card is required to start.
Yes. Both the Core and Team plans include unified RMM and PSA on a single platform with a shared database. Tickets are created automatically from RMM alerts; time tracking flows directly to invoicing.
Yes. The Team plan includes multi-tenant Microsoft 365 management, Entra ID Sync, license management, Tenant Security Baselines (CIS-aligned), and security drift monitoring.
Yes. Syncro Cloud Backup is an add-on (available at $1.90/user/month for MSP partners) covering Microsoft 365 workloads (Exchange, SharePoint, OneDrive, Teams, OneNote, Lists, Planner) and Entra ID infrastructure (users, groups, roles, policies).
Yes. Remote access powered by Splashtop is included with both plans. The Team plan adds multi-monitor support, simultaneous sessions, and session recording.
Yes. The Team plan includes M365 Tenant Security Baselines (CIS-aligned), Configuration Drift Monitoring, Consolidated Security Posture Scoring, Branded Security Assessment Reports, and Entra ID identity actions.
Yes. SyncroMSP rebranded to Syncro in 2026 to reflect the platform’s expansion into serving both MSPs and IT departments.
Syncro is led by CEO Michael George and operates as a fully remote company. See the leadership team page for details.
Syncro is a fully remote company. The About page has the full company details.
“Better” depends on the use case. Syncro is typically the right fit for MSPs that want unified RMM, PSA, and Microsoft 365 management on one platform with flat per-user pricing. ConnectWise, Datto, and Kaseya can be better fits for very large MSPs with dedicated tooling teams or specific security/compliance requirements that match their portfolios. See the 5 Best MSP Tools comparison for a broader evaluation.