Watch our March Release webinar hosted by Syncro’s Chief Product Officer Dee Zepf and Channel Chief Andy Cormier. You’ll get a comprehensive overview of the latest enhancements and sneak peek into the future developments of our platform.
During this webinar, we:
- Delved into the latest and upcoming releases, including Network Discovery Beta: Scan & Discover, End User Portal UI Updates, and Mobile App Updates
- Learned how Syncro partners are leveraging new capabilities
- Had a Q&A session with product leadership
The March 2025 release webinar is hosted by CPO Dee Zepf and Channel Chief Andy Cormier. Releases this month include network discovery Phase 1 for Team plan, a new end user portal UI out of Early Access, mobile app quick links, and a ticket page redesign in open Beta. Early Access launches include ticket metric standardization and the contacts redesign. In progress: the Windows patching dashboard, ticket timer enhancements, and the contacts/end users redesign. The EntraID sync receives a major upgrade with hourly frequency, expanded user criteria, multi-license support, disabled user handling, and multi-tenant mapping. Q&A covers network discovery edge cases, plan pricing, patching improvements, portal customization, and more.
Key Topics Covered
- Network discovery Phase 1 GA: scan profiles, probe agent, CIDR configuration, device list with IP/MAC/OS/managed status, drill-down metadata (Team plan)
- Network discovery Phase 2 preview: Windows agent deployment via domain admin credentials, custom asset creation with SNMP monitoring (April 9th)
- End user portal new UI: left-nav, branding, global or per-customer rollout
- Mobile app: click-to-call, click-to-maps, copy fields; upcoming contacts feature
- Ticket page redesign: Beta, left-nav panel, inline editing, color coding, grouping over 100
- Ticket metric standardization Early Access: consistent metrics across views and reports
- Contacts/End Users redesign Early Access: new table, associated assets column, user detail page
- EntraID sync upgrade: hourly sync, expanded criteria, multi-license, disabled users, multi-tenant
- Windows patching dashboard: in progress, compliance/coverage, filterable table (Early Access full)
- Ticket timer redesign: in progress, session-only timer, notes while running, billable/actual totals
- Roadmap: unified ticket view, archive assets, network discovery Phase 2, EntraID enhancements
- Pricing and plan structure: no significant price increases planned
Product Features Covered in This Webinar
- Network discovery Phase 1: scan profiles per customer, probe agent selection, CIDR range, daily or ad hoc schedule, device list with IP/MAC/OS/timestamps/managed status, drill-down device detail (GA, March 2025, Team plan)
- Network discovery Phase 2: domain admin credentials, Windows agent deployment to discovered devices, custom asset creation, SNMP monitoring enable (April 9th, Team plan)
- End user portal new UI: left-nav, logo/color customization, global or per-customer rollout, email campaign recommendation for rollout (GA, March 2025)
- Mobile quick links: click-to-call, click-to-maps, copyable fields, iOS and Android (GA, March 2025)
- Mobile contacts: searching, creating, associating contacts with tickets (in progress, coming soon)
- Ticket page redesign Beta: left-nav panel with counts, pinned views, column adjustment, inline editing, color coding for priority and custom status, parent-child indicators, grouping over 100 (Beta, March 2025)
- Ticket page performance improvements: scrolling on large lists (in progress)
- Ticket page left panel state persistence (in progress)
- Ticket page selected column persistence (in progress)
- Ticket metric standardization (Early Access, March 2025)
- Contacts/End Users redesign: standard table, configurable columns, associated assets column with links, user detail page (Early Access, March 2025)
- EntraID sync upgrade: hourly sync, expanded criteria (groups/domain/location/etc.), multi-license per user, disabled user flagging and filter, individual tenant or full CSP connect, multi-tenant to multi-Syncro-customer mapping (Early Access, March 2025, Team plan)
- Microsoft license billing via EntraID sync (upcoming, roadmap)
- Windows patching dashboard: compliance, coverage, patch status breakdown, severity breakdown, interactive filterable table (Early Access full, coming to GA)
- Ticket timer redesign: session-only timer, notes while running, billable/actual totals (in progress)
- Labor log redesign: charged/invoiced labels, pagination (in progress)
- Unified ticket view: assigned + unassigned + subscribed in one view (roadmap/up next)
- Archive assets (roadmap/up next)
- M365 baselines (GA, Team plan – covered as current capability)
Welcome
Dee Zepf: Welcome to the March release webinar. I’m Dee, leading the product team. Andy is here with me. Please use the Q&A module for questions. We’ll go through releases, Early Access, and roadmap before Q&A.
Network Discovery Phase 1
Andy Cormier: Network discovery Phase 1 is now live for all Team plan accounts. It works through scan profiles. Profiles are customer-specific and you can have multiple per customer, which is useful for complex networks or multiple physical locations. You define a Syncro agent on the network as the probe, specify the CIDR notation of the range to scan, and choose daily or ad hoc scheduling.
Andy Cormier: Results show each discovered device with IP address, MAC ID, OS, first and last discovery timestamps, and whether it’s already managed in Syncro. Devices already managed show a green managed indicator. Drilling into a device shows more detailed network metadata. For custom operating systems, you get what’s available. For Linux and Windows, you also see open ports and additional details.
Andy Cormier: Phase 2 is scheduled for April 9th. It adds the ability to provide domain admin credentials to deploy the Syncro agent directly to discovered Windows devices, and to add network-only devices as custom assets in Syncro with SNMP monitoring enabled. This part of the UI is already visible in the current release but inactive until Phase 2.
Andy Cormier: For Core plan users who want to test network discovery: a team plan trial reset will happen when Phase 2 goes live on April 9th, so everyone can spin up a 14-day trial at that time.
End User Portal New UI
Dee Zepf: The new end user portal UI is now generally available following Early Access. Left-hand navigation, cleaner professional appearance, better branding and color customization. You can enable it globally from account settings, or for individual customers from customer settings. We recommend testing with a single customer first and communicating the change to your end users before rolling it out broadly. The email campaign feature in Syncro can help with that. Full instructions are in the doc center. All existing portal features and permission settings carry over to the new design.
Mobile App Quick Links
Andy Cormier: Mobile update this month: click-to-call, click-to-maps for addresses, and copyable fields are now available on both iOS and Android. Coming next in mobile: contacts, including contact search, contact creation, and associating or changing contacts on tickets.
Ticket Page Redesign Beta
Dee Zepf: The ticket page redesign is in open Beta. About 1,000 partners are running it. It can be toggled on or off from ticket settings. The new design has a left-hand nav that remembers open or closed state, column adjustment and persistence, auto-refresh on ticket updates, proper custom field value display, and improved grouping that handles more than 100 tickets. Performance work is underway for scrolling on large lists. We know our fast page loads are important and we are not done fixing performance on this page.
Dee Zepf: We’re also working on: remembering selected columns across sessions, column width adjustment and persistence, and left panel state persistence. Updates are rolling out as they’re ready. If you see something that bothers you, use the product feedback link in the lower right.
Early Access: Ticket Metrics and Contacts Redesign
Dee Zepf: Two new Early Access programs this week. First: ticket metric standardization. We’ve heard that the same metric means different things in different parts of the product. We’re standardizing how all ticket metrics are measured across views and reports, including business hours handling. Sign up on the roadmap if you want to test this and give feedback.
Dee Zepf: Second: contacts redesign. The contacts section is being redesigned and renamed to End Users. New standard table with configurable columns: email, phone, location, custom contact fields, and associated assets. Associated assets link directly to the asset record from the contact row. Each contact opens to a dedicated user detail page, making it easy to navigate to a user from a ticket, invoice, or any other context.
Andy Cormier: I want to specifically call out the associated assets column. This has been asked about probably three times a week for as long as I can remember. Every asset assigned to a specific contact now shows directly in the row with a clickable link.
EntraID Sync Upgrade
Dee Zepf: The EntraID sync is getting a significant upgrade. We rewrote it to use the Microsoft Graph API directly. Key improvements: hourly sync instead of daily; dramatically expanded user criteria beyond just department and user type to include groups, domain, office location, and more; multiple Microsoft licenses per user are now all synced rather than just one; disabled Microsoft users are flagged as disabled in Syncro and filterable from your end user list; and you can connect either a single tenant or your full CSP.
Dee Zepf: You can also map several Syncro customer organizations to one Microsoft tenant if that matches your environment structure. The sync will bring users into the appropriate Syncro customer based on how you’ve configured it. The next step after this upgrade is Microsoft license Universal Billing: those synced license fields will be usable for automatic and accurate customer billing in Syncro.
Roadmap
Andy Cormier: Quality of life updates continue every month. EntraID enhancements: Microsoft 365 license syncing into Universal Billing. M365 security baselines are now out of Early Access and available to everyone on Team plan. Mobile: ticket worksheets coming. Linux agent officially on the roadmap.
Andy Cormier: Up next items: unified ticket view combining assigned, unassigned, and subscribed; archive assets; network discovery Phase 2; and contacts/end users redesign. Public roadmap is on the website for full details.
Q&A
Q: Can core plan users trial network discovery?
Dee Zepf: Yes. When Phase 2 goes live on April 9th, we’re resetting the team plan trial state for everyone. You’ll be able to start a 14-day trial of Team plan directly in product.
Q: Does network discovery use MAC address to identify devices?
Dee Zepf: Yes. We use MAC address as the primary identifier. A device switching between wired and wireless on the same network should come back as the same device.
Q: Will network discovery alert when a new device appears on the network?
Andy Cormier: Not yet, but it’s been asked multiple times and we’re discussing it. Scheduling a daily scan will pick up new devices, but automatic alerting for new devices specifically is something we’re looking at.
Q: Can we schedule scans at a specific time?
Andy Cormier: Yes, you can configure the time when scheduling a daily scan.
Q: How do we handle a network with three segmented departments?
Dee Zepf: Create three separate discovery profiles for that customer, one per department, each with its own dedicated CIDR range.
Q: Will topology mapping come to network discovery?
Andy Cormier: The focus for Syncro’s network discovery is device detection, agent deployment, and SNMP monitoring. For deep network mapping and topology, we partner with Domotz, which has a strong Syncro integration. We’d likely recommend that path rather than build it ourselves.
Q: Will Syncro build network device remoting like SSH/Putty access?
Andy Cormier: Probably not. That level of network device management is where we’d partner rather than build. Domotz is our current recommendation.
Q: How is patch severity determined – is it CVE score?
Dee Zepf: We use a Microsoft severity designation rather than CVE score directly.
Q: Can the patching dashboard filter by customer?
Dee Zepf: Yes. Everything in the dashboard table is sortable and filterable, including by customer.
Q: Will Syncro raise prices significantly as features are added?
Dee Zepf: No significant price increases are planned. We’re trying to keep an affordable option for price-sensitive customers while investing in Team plan features. If you have a large number of users and cost is an issue, reach out to your account team.
Q: Is there a plan to add a limited user license?
Dee Zepf: No current plan. Andy added: Syncro’s unlimited endpoints model means total cost is often significantly lower than platforms charging per endpoint, so the per-user cost is usually well offset.
Q: Are there plans for a Linux agent?
Dee Zepf: Yes. It’s on the short list and will appear on the public roadmap as we move forward. I would like to see us do it and we’re investigating how.
Q: Does EntraID sync handle users that no longer exist in M365?
Dee Zepf: Disabled Microsoft users are flagged as disabled in Syncro and filterable. We’re also looking at enabling bulk actions on users, including handling deleted users with archive or soft delete options.
Q: Will you support on-premises Active Directory sync?
Dee Zepf: No. Syncro is focused purely on EntraID and cloud. No plans for on-premises AD sync.
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Frequently Asked Questions
Syncro network discovery is a Team plan feature that scans a customer network and identifies all connected devices, whether or not they have a Syncro agent. MSPs create scan profiles that are customer-specific, specifying a Syncro agent as the probe, a CIDR range to scan, and a daily or ad hoc schedule. Phase 1, released in March 2025, handles scanning and discovery: it returns each device’s IP address, MAC ID, OS, first and last discovered timestamps, and managed status. Drilling into a device shows additional network metadata. Phase 2, scheduled for April 9th, adds deployment of the Syncro Windows agent to discovered devices using domain admin credentials, and the ability to add network-only devices as custom Syncro assets with SNMP monitoring.
The EntraID sync was significantly upgraded in March 2025. Sync frequency changed from daily to hourly. User criteria expanded well beyond department and user type to include groups, domain, office location, and other Microsoft attributes. Multiple Microsoft licenses per user are now synced rather than just one. Disabled Microsoft users are flagged as disabled in Syncro and can be filtered from end user lists. MSPs can connect either a single tenant or their entire CSP. The sync was rewritten to use the Microsoft Graph API directly. These upgrades lay the foundation for the upcoming Microsoft license Universal Billing feature, where synced license data will be used to bill customers automatically.
The end user portal received a redesigned UI in March 2025. It features a left-hand navigation menu, improved professional appearance, and better color and logo customization. MSPs can enable it globally for all customer organizations from account settings, or test it on individual customers from customer settings. Because a guest preview mode was not available at launch, Syncro recommended creating a test organization to preview the portal before rolling it out to clients. Existing portal functionality including invoices, payments, and tickets is fully preserved in the new design.
The ticket timer redesign was in development during the March 2025 webinar and delivered later in 2025. Planned changes included: a visual overhaul of the entire timer section; reverting the timer display to show active session time only rather than an aggregate across the full ticket; the ability to add notes while the timer runs with auto-expanding multiline notes entry; and visible running totals for both actual time and billable time. The labor log was also being redesigned to clearly label what is charged, billable, and invoiced, with pagination for tickets with many time entries.
The Windows patching dashboard was in Early Access and full at the time of the March 2025 webinar. It displayed overall patch compliance based on each MSP’s policy settings, with explicitly blocked or manual patches not counting against the compliance score. A status breakdown pie chart and severity table were both interactive and filtered a detailed patch list below. The table used the new standard table UI with sorting, grouping, filtering, and inline deployment options. Syncro planned to open the Early Access to more partners if capacity expanded.
Syncro was redesigning the contacts section and renaming it End Users during the March 2025 webinar. The new design uses a standard sortable, filterable table with configurable columns including email, phone, location, custom fields, and associated assets. Associated assets appear directly in the table row with clickable links, addressing a long-standing request. Each contact links to a dedicated user detail page with quick navigation links from tickets, assets, and invoices. The redesign was a foundation for the EntraID sync improvements and future Microsoft license billing features.
The ticket page redesign was in open Beta in March 2025. It featured a left-hand panel for pinned and all ticket views with ticket counts visible without clicking in, inline editing of ticket fields in the list view, color coding for priority and status with custom status color support, parent-child ticket indicators, and improved grouping for lists over 100 tickets. Syncro was actively improving performance especially for large lists and grouped scrolling, column width retention, and left panel state persistence.
Dee Zepf addressed this directly in the March 2025 Q&A: no significant price increases are planned for existing plans. The strategy is to maintain an affordable Core plan for price-sensitive customers while funding premium feature development through the Team plan. There are no plans to add a limited user license tier. Andy Cormier noted that because Syncro includes unlimited endpoints in the plan price, total cost of ownership is typically lower than platforms charging per endpoint, even factoring in the per-user cost. MSPs struggling with costs are encouraged to reach out directly.
Webinar Hosts
Andy Cormier
Channel Chief, Syncro
Andy Cormier is Channel Chief at Syncro. In the March 2025 release webinar, Andy presented network discovery Phase 1 in detail, covering scan profile setup, probe agent configuration, CIDR range scanning, discovered device metadata, and Phase 2 deployment capabilities scheduled for April 9th. He also covered the mobile app quick links update and previewed the upcoming mobile contacts feature. Andy addressed Q&A on network discovery edge cases including segmented networks, MAC address-based device deduplication, scheduled scans, new device alerting, SNMP OID recipe sharing, and topology mapping limitations versus partner tools like Domotz.
Dee Zepf
Chief Product Officer, Syncro
Dee Zepf is Chief Product Officer at Syncro. In the March 2025 release webinar, Dee presented the new end user portal UI covering the left-nav redesign, branding customization, global and per-customer rollout modes, and the lack of a guest preview feature. She also covered the EntraID sync upgrade in detail including hourly frequency, expanded sync criteria, multi-license support, disabled user handling, and multi-tenant to multi-customer mapping. Dee led roadmap discussion on the Windows patching dashboard, ticket timer enhancements, and contacts redesign. She addressed Q&A on pricing, patching improvements, network discovery Early Access access, and platform transparency commitments.
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