Syncro July 2025 Release: Warranty Tracking, M365 Baselines, Patching Dashboard, ThreatDown and IRONSCALES

Welcome

Dee Zepf: Welcome to the July release webinar. I’m Dee, Chief Product Officer, joined by Andy and Kristen. Please use the Q&A module. We’ll take questions at the end and may continue answers in community afterward.

Windows Patching Dashboard

Dee Zepf: We have hundreds of partners already using the Windows patching dashboard. It shows patch data across all your customers. The gear icon lets you filter to a specific customer. Two headline metrics: coverage is what percent of your assets are covered by a patching policy; compliance is how assets managed by policy are meeting their policy requirements. Coverage and compliance are measured according to your policy settings, so rejected or manual patches are handled according to what you’ve told Syncro to do.

Dee Zepf: The pie chart shows missing patch instances by status. Click a slice to filter the bottom table. Needs reboot? Click that slice, see the list, reboot directly from the table. The table to the right breaks down critical and security updates by workstation and server. Click there to filter the bottom table too. The bottom table lets you add columns, change sort order, search by KB, hover over a KB for more details, manage and export to CSV.

Ticketing: My Queue and End User Detail Page

Dee Zepf: New My Queue system view: shows tickets assigned to you, tickets that are unassigned, and tickets you subscribe to, all in one configurable view. Some techs have already made it their default. We’ve also updated the end user detail page with a new section for recent tickets that you can view and manage right there. You can add or remove associated assets directly from the end user page too. And on the asset details page, there’s now a link next to the assigned contact that opens the end user detail page. Back and forth navigation between users, assets, and tickets is now seamless.

Ticket Timer and Labor Log Redesign

Andy Cormier: The ticket timer section has been fully redesigned. It’s easier to read and controls are in better places. The timer now shows active time for your current work session only, not an aggregate of all time on the ticket. You can enter notes while a timer is running, with the notes field expanding as you press enter. Detailed structured notes within a single timer session. Running totals for actual time and billable time are visible at the bottom.

Andy Cormier: The labor log is redesigned too. Clearly labeled: what’s been charged, what hasn’t been charged, what’s already invoiced. Pagination is added for tickets with a very large number of time entries so you don’t get a massive scrolling list. Note: there was a regional date formatting issue for non-US locales when we launched; fixes are in flight.

Mobile App Updates

Andy Cormier: Mobile updates this month: canned responses are now supported in tickets on mobile, pulling from the same canned responses you use on the web. New canned responses created in mobile also appear on the web. End user records now show all associated assets, matching the web release. Online/offline status indicators are now clearly red and green. Live chat had significant performance issues that have been resolved. Unconfirmed rumor: dark mode may be coming to the mobile app next month.

Asset Warranty Tracking: Live Demo

Andy Cormier: Asset warranty tracking is live now. Team plan: already enabled, go use it. Core plan: $49 per account per month flat, not per user. A new warranty section appears on every asset record. We auto-pull warranty start date, end date, and status for Dell, HP, Lenovo, Microsoft, and Toshiba.

Andy Cormier: You can edit dates manually for two reasons: you sold the customer a new extended warranty and want to update the end date; or you deployed a brand we don’t support. In both cases you enter your own dates and everything I’m about to show you works with those custom dates too. Warranty info also appears on the system info tab for a complete picture of the asset. Every change is logged in the asset change history. If you overwrite something accidentally, you can see the prior dates and restore them.

Andy Cormier: For supported manufacturers there’s a refresh icon to pull new data from the API, which overwrites whatever is stored. Warranty fields are standard database fields. They appear as optional columns in the asset index. They are in the property conditions for saved asset searches, so you can build a list of assets with warranties expiring in the next 30 days. They are in the executive and internal summary report builders as list block fields. They’re also available through the API anywhere asset data is returned.

Andy Cormier: The best part: in RMM preferences in admin settings, you can turn on a warranty expiration RMM alert and configure how many days in advance it fires, anywhere from 1 to 365. It’s an RMM alert, not a notification, which means it goes into the automated remediation system. Set a rule: if trigger category is warranty expiration, take these actions. Create a ticket, assign it to the sales tech, email the customer, run a script to pull endpoint specs before you call. Multiple actions from one remediation. The warranty expiration type filters in the Asset Activity Audit Report too, so you can see everything that fired in a given period.

M365 Security Baselines GA

Kristen Costagliola: Microsoft 365 security baselines are now generally available for Team plan. You can audit all your Microsoft tenants against the CIS framework to understand and track security drift. Over 1,800 tenants are already being monitored. The July 25th Power Hour at 3 PM Eastern is the best time to get this set up if you haven’t yet. We’ll do a live walkthrough of connecting tenants, enabling baselines, and troubleshooting.

Quality of Life and API Updates

Kristen Costagliola: Two full slides of quality of life improvements this month. Notable ones: contact tags and ticket tags added to the API; direct navigation from asset to end user and back. There is a whole team dedicated to these small but significant improvements. Everything on the list comes from product feedback. Please keep submitting. And check the doc center AI assistant, accessible from the question mark in the lower right. It answers natural language questions about the product directly.

Early Access: SNMPv3, Archive Assets, Email Domains

Dee Zepf: Three Early Access launches. SNMPv3 for network discovery and monitoring: HIPAA and PCI clients need SNMPv3 security. Discovery automatically finds SNMPv3-enabled devices now. Credentials configured in the discovery profile. Discovered devices show their SNMP version and available OIDs. Monitoring updated to track device health via SNMPv3. Sign up on the roadmap page.

Dee Zepf: Archive Assets: remove a device from your active fleet without losing history. Works for Syncro agents and manual assets. Archived devices stay out of customer overviews, real-time tools, and invoice calculations. They remain searchable and visible in a new archive view. Sign up on the roadmap.

Dee Zepf: Co-managed email domains: assign different outbound email domains per customer organization for branded communication. Invoices from Client A’s domain, support from Client B’s domain. Defaults still apply to all other clients. Sign up on the roadmap.

ThreatDown and IRONSCALES Marketplace Announcements

Andy Cormier: Two new marketplace partnerships, both coming very soon. ThreatDown: endpoint security with core AV and EDR in one SKU, plus optional MDR with 24/7 human monitoring. Phase 1: provisioning, licensing, migration of existing ThreatDown tenants from day one, Universal Billing. Phase 2 later in the year: agent deployment from asset policies, ThreatDown alerts as RMM alerts flowing into automated remediation. Phase 1 is already underway.

Andy Cormier: IRONSCALES: email security and security awareness training. Provisioning, licensing, migration of existing tenants, Universal Billing from day one. Both vendors operate with no term-based commits, no minimums, and tier one support goes directly from the vendor to you. No more routing support through the reseller. This is our policy for all new marketplace vendors going forward.

Q&A

Q: Can we run a report showing assets assigned to a user?

Dee Zepf: Yes. Run the asset audit report with the assigned contact column enabled.

Q: Does warranty tracking work for Mac?

Andy Cormier: Manual dates only. No API for Mac warranties.

Q: Can we add warranty to the asset aging report?

Andy Cormier: The aging report is not reliable for lifecycle management because it’s BIOS-date-based. Use the list blocks in the executive or internal summary report builders instead, where you can add warranty fields alongside RAM, OS, and other specs.

Q: Can we build 90/60/30 day warranty expiration reports?

Andy Cormier: Yes. Build a saved asset search filtering by active status and warranty end date within the next X days, then feed that into a list block in the executive or internal summary report.

Q: If we don’t pay for the warranty module, can we manually add dates?

Andy Cormier: No. All warranty functionality is enabled or disabled as a whole.

Q: Will baselines expand to servers and workstations?

Kristen Costagliola: M365 focus today. We’ll expand the CIS rule set within M365. Server and workstation baselines are not on the immediate roadmap but may come later through policy management.

Q: Can M365 users be linked to assets via AAD join?

Kristen Costagliola: Yes. If devices and users are linked in Microsoft, enabling the EntraID sync will auto-link them in Syncro.

Q: When is Stripe ACH coming?

Dee Zepf: We’re adding it to the roadmap. It will be on the public roadmap by next month. Early design work is underway. You will have something in 2025.

Q: What is the Linux agent status?

Kristen Costagliola: Actively in progress. Phase 1 will include basic monitoring and reporting. It’s a longer project because we’re doing significant agent architecture work across all platforms.

Q: For Bitdefender Universal Billing, do licenses need to come from Syncro?

Andy Cormier: Yes. For Universal Billing, the licenses need to be purchased through Syncro. For Bitdefender specifically, it’s just changing a backend key. Nothing about your installations or console changes.

Q: Will topology or network mapping come to network discovery?

Andy Cormier: We will focus on detecting devices on the network, deploying agents, and SNMP monitoring. For deep network mapping, we partner with tools like Domotz, which has a strong Syncro integration today.