Optimizing Your Service Desk with Claude

A hands-on, one-hour workshop built for MSPs. Watch the Syncro Service Desk plugin get installed live, see it work real tickets, and leave ready to run it with your own team.

Wednesday, September 2 | 9 AM PT / 12 PM ET | 1 hour, live

What You’ll Get Out of the Hour

• Tickets logged in seconds. Describe a client call and Claude drafts the full ticket: customer, contact, asset, priority, assignee, and a proper private note. You approve it before it’s created.
• No more starting tickets cold. Claude checks the asset’s specs and the client’s ticket history, then gives your tech a ranked list of fixes and the reasoning behind each.
• One trip instead of two. Before a tech drives out, Claude surfaces everything else open at that client, including a coworker’s tickets.
• One install for the whole team. Install the plugin once, connect it once, and every tech gets the same skills and the same rules. Each skill is written in plain language, so you can adjust it to fit how your shop runs.

How It Works

The Syncro Service Desk plugin is a set of skills for Claude that read from your live Syncro data. Nothing is exported and nothing is copied between tabs. The only skill that writes to Syncro is ticket creation, and you approve every ticket first.

Your Hosts

Jasper Grewal, CEO, ROI Technology Jasper runs an MSP and sits on Syncro’s Partner Advisory Council. He’ll install the plugin live, work real scenarios, and take your questions.

Rich Dean, Senior Director, Product, Syncro Rich co-hosts from the Syncro side, covering the plugin, setup, and where the skills are headed.

Who Should Attend

This workshop is built for MSPs.

• Syncro Partners using Claude: follow along and leave with the plugin running for your team
• On another PSA or RMM? Come see what it looks like when your platform and Claude work tickets together. When you’re ready to try it on your own data, a free Syncro trial with Claude connected from the connector directory is the fastest path.