Syncro strengthens IT and Security operations with Guardz integration.
AI is making threat actors faster, more convincing, and harder to detect, and MSPs carry the accountability when a client gets hit.
Staying ahead of that threat now demands a security posture that evolves continuously, without burying technicians in tools, portals, or triage overhead they don’t have capacity for.
Today, Syncro is making that easier. We have partnered with Guardz, a cybersecurity platform purpose-built for MSPs, to bring multi-layered threat detection and response directly to the Syncro platform. Guardz is now available to the entire Syncro base through the Syncro Marketplace, with purchase, provisioning, and billing all handled within Syncro.
Final activation is completed through the Guardz portal and, once that’s completed, security alerts connect directly to your PSA, creating tickets automatically so your team can respond through the workflow they already use.
Key Takeaways
- Security alerts detected by Guardz automatically create tickets in Syncro PSA, with no manual triage required.
- Guardz offers Managed Detection and Response on select plans, enabling around-the-clock threat coverage.
- Guardz is now available to all Syncro users through the Syncro Marketplace, with purchase, provisioning, and billing managed within the platform.
What MSPs Get Out of the Box
The Guardz integration connects four things MSPs have historically managed across separate tools: detection, ticketing, response, and billing. Here is how each one works once the integration is live.
A new security offering through the Syncro Marketplace
Guardz is now available through the Syncro Marketplace. You can trial, purchase, and provision it for clients without leaving the platform. Customer accounts must be created in the Guardz portal and may need to be manually mapped within Syncro during setup. For MSPs evaluating their stack, it means RMM, PSA, and security working together from day one.
Create tickets in Syncro
Once Guardz is connected and configured, threats detected across your client environments create tickets in Syncro. No toggling between platforms, no copying details from one system to another. The alert lands where your team already works, with full context attached.
A streamlined workflow to keep everything in step
Guardz pushes security incident data directly into Syncro, creating tickets automatically as threats are detected. Today, set up flows from Guardz to Syncro — your team works the ticket in Syncro using your existing workflow. This is the same model used by other leading integrations: Guardz is the detection layer, Syncro is where response gets managed.
24/7 MDR coverage, without a SOC*
Guardz offers Managed Detection and Response (on select plans*), which means threats can be identified and triaged around the clock, even when your team isn’t on the clock. Paired with Syncro’s automated ticketing, your response workflow starts the moment something is detected.
One platform, fewer gaps.
For MSPs who are already managing endpoints and tickets in Syncro, having security incidents land in the same ticketing workflow removes one more reason to context-switch. Fewer platforms to monitor. Faster time from detection to response. And one place to manage the full picture.
“The security landscape is evolving faster than most MSPs can keep up, and the answer isn’t adding more tools to an already complex stack. It’s smarter, more consolidated solutions that cover more surface area,” said Michael George, CEO, Syncro. “The Syncro and Guardz combination delivers that, from endpoint and email security to ITDR, dark web monitoring, and MDR. That’s the workflow MSPs want and deserve.”
Seamless from Purchase to Protection
Adopting new security tools usually means new portals, separate procurement, and monthly billing reconciliation.
This partnership removes that friction.
Guardz is available now through the Syncro Marketplace. You can trial, purchase, and provision it for clients without leaving the platform, and billing stays aligned within Syncro’s existing billing model. Customer accounts map automatically, so setup is straightforward and the operational overhead of adding a new security vendor is minimal.
For existing Syncro users, that means stronger protection without a new console to manage. For MSPs evaluating their stack, it means RMM, PSA, and security working together from day one, with no stitching required. Future bundled offerings will make it even simpler to adopt and grow your security practice.
“From day one, Guardz has focused on redefining how MSPs manage security,” said Dor Eisner, CEO, Guardz. “What we’re enabling now is an agentic model, where security doesn’t just surface alerts but actively drives the next steps. Our integration with Syncro reflects that shift, embedding intelligence directly into the service desk so MSPs can move from chasing alerts to a streamlined, outcome-driven operation without added overhead.”
Learn more at our joint webinar
Want to see how it all fits together? Join us on Tuesday, June 2 at 10am PST for a live walkthrough of the Guardz integration and a look at how MSPs are using it to tighten their security response workflows. Register to save your spot here.
About Guardz
Guardz provides an AI-native unified detection and response platform designed for MSPs to secure and insure small businesses. The platform protects digital assets, including M365/Google Workspace identities, emails, endpoints, and cloud data, all with a user-centric approach. The company is redefining the MDR market by leveraging the power of AI agents to connect the dots and deliver unified, scalable, and effective protection for small businesses.
Frequently Asked Questions
Yes. The integration maps to your existing Syncro customer accounts and ticket workflows. Once configured, Guardz incidents flow into your PSA using the structure you already have in place. It is not required to rebuild your setup.
Guardz provides multi-layered threat detection across Email, Endpoint Detection and Response (EDR), Identity Threat Detection and Response (ITDR), and Security Awareness Training. Incidents across all of these controls can be configured to automatically generate tickets in Syncro with the relevant context included.
Yes. Guardz is available directly through the Syncro Marketplace. You can trial, purchase, and provision it without leaving the platform. Final activation and customer account setup take place in the Guardz portal. Once live, billing is kept aligned within Syncro’s existing model — no separate vendor portal required for day-to-day management.
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