Episode Summary
Syncro is a unified IT management and security platform built for MSPs and IT teams, and Jasper Grewal has put it to the test. As CEO of ROI Technology, a Washington-based MSP, Jasper has tried just about every platform on the market, and speed is what drew his team to Syncro. On the tools they used before, the software was so bloated and slow that his technicians were threatening to quit. Moving to Syncro, he says, was a night-and-day difference: everyone works faster, and the day feels lighter.
What stands out to Jasper is how the pieces fit together. Syncro bridges RMM and PSA functionality in the same place, with no hard edge between them. Instead of taking two separate tools and forcing them to work together, his team moves between the different areas of the platform without friction. As Jasper puts it, everything just works, and that has reclaimed time his techs used to lose to slow, disjointed software.
Jasper also values the community around the product. Through Syncro’s Partner group, which he calls the pack, he meets product managers, executives, and other MSPs, offers input that helps steer the roadmap, and comes away with more ideas than he can act on. He is candid about where he stands on AI, too. Jasper believes his business is built on relationships, and he sees AI as a force multiplier that should enhance his team rather than replace it. That, he says, is how MSPs will keep differentiating themselves.
Guest-at-a-Glance
💡 Name: Jasper Grewal
💡 What they do: CEO
💡 Company: ROI Technology
💡 Noteworthy: Jasper leads ROI Technology, a Washington-based MSP, and has become a vocal advocate for Syncro, recommending it to peers and helping steer the product roadmap through Syncro’s Partner community.
💡 Where to find them: LinkedIn | ROI Technology Website
Key Insights
Speed and Performance Your Team Will Feel
Speed and performance are what pulled ROI Technology to Syncro, and Jasper doesn’t mince words about why they matter. Before switching, his team was stuck on tools so heavy that daily work turned into a slog, and the frustration reached a breaking point.
“Other platforms that we used, we had technicians literally threatening to quit. They were so bloated and slow.”
– Jasper Grewal, CEO, ROI Technology
On Syncro, that changed overnight. Everyone moves faster, and the different areas of the platform feel better integrated with one another. For a team measured on how quickly it can resolve issues, speed isn’t a bonus. It’s the difference between technicians who want to stay and technicians who want to walk.
RMM and PSA That Blur Together in a Good Way
One of the clearest wins for ROI Technology is how Syncro brings RMM and PSA together. On other platforms, moving between functions felt like stitching two separate products into one. With Syncro, Jasper says, that seam disappears.
“Bridging RMM and PSA functionality in the same place, there’s not a hard edge between them. It kinda blurs the lines, but in a really good way.”
– Jasper Grewal, CEO, ROI Technology
That integration shows up in the small moments that add up over a day. Basic tasks that used to take five minutes on a disjointed tool happen quickly, and technicians stop losing time just navigating the software. Jasper also works extensively with Syncro’s API to extend what the platform does for his team. The takeaway is simple: when the tools work as one, the work moves faster.
AI as a Force Multiplier, Not a Replacement
Jasper is happy to be the dissenter in the room when the conversation turns to AI. He believes ROI Technology’s edge comes from relationships, and that’s exactly what he wants to protect as automation spreads across the industry.
“I think that AI should be used as a force multiplier. It should enhance, not replace. That’s where MSPs will really differentiate themselves, when they use AI to increase their productivity, not to replace people.”
– Jasper Grewal, CEO, ROI Technology
His concern is grounded in everyday experience. Nobody enjoys fighting through a chatbot to reach a real person when they call for help, and Jasper doesn’t want his customers to feel that way. Used well, he argues, AI increases productivity and frees his team to do the human work that actually builds trust. Used poorly, it just puts a wall between a business and the people it serves.
Partner Takeaways
Recommend Syncro and Reclaim the Time a Disjointed Tool Costs You
Jasper has become one of Syncro’s most vocal advocates, and a few of the MSPs he’s talked to have already made the switch. His pitch is grounded in the pain he lived through. If your current platform feels disjointed, if moving between sections is jarring, and if basic tasks eat up five minutes each, he says the math is obvious.
A Peer Community That Helps Steer the Roadmap
Beyond the product, Jasper values the seat at the table. Through Syncro’s Partner group, he meets product managers and executives, shares input that helps shape where the platform goes, and trades notes with other MSPs. He says he always leaves with 10 or 15 things he wants to do, then works to rein that list down to three. For an owner who cares about the direction of the tools he depends on, that kind of access is rare.
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