Table of contents
- TLDR
- PSA Leadership and Usability
- Endpoint Management and RMM Performance
- Remote Desktop and Remote Support Momentum
- Recognized by MSPs and IT Professionals, Validated by G2
- A Platform Built for How MSPs and IT Departments Work Today
- Frequently Asked Questions
- See Why MSPs and IT Teams Rate Syncro So Highly
TLDR
- Syncro earned 22 G2 Fall 2026 badges, up from 20 in Summer 2026, based entirely on verified user reviews.
- PSA earned six badges, including Leader, Momentum Leader, and a new Best Usability badge this season.
- Syncro was named a Leader and Momentum Leader in Remote Desktop and earned Highest User Adoption in Remote Support.
- Reviewers point to AI ticket summaries, scripting, Microsoft 365 management, and a PSA and RMM built as one platform.
The Fall 2026 G2 reports are in, and Syncro has again been recognized as a top platform for managed service providers and IT teams.
This season, Syncro earned 22 G2 badges spanning PSA, RMM, Endpoint Management, and Remote Desktop. Every badge is based on verified reviews from MSPs and IT professionals using the platform in real-world environments.
That is two more badges than Summer 2026, led by a new Best Usability recognition in PSA. Below is a breakdown of the Fall 2026 badges and what they say about how MSPs and IT leaders experience Syncro day to day.
PSA Leadership and Usability
Syncro earned six Fall 2026 badges for PSA, its strongest category showing to date. The badges cover leadership, momentum, implementation, relationship quality, results, and now usability.
G2 Fall 2026 PSA Badges:
- Leader
- Momentum Leader
- Most Implementable
- Best Relationship
- Best Results
- Best Usability
Best Usability is new this season. It reflects how highly reviewers rate Syncro’s PSA for ease of use and ease of administration in daily work.
Together, these badges point to satisfaction across the full PSA experience, from setup to long-term operational impact. Reviewers describe a PSA that is quick to deploy and easy to run for ticketing, billing, and client communication.
“I really like the scripting feature in Syncro, as it allows me to install printer drivers from the backend without interrupting users. I also appreciate the recent AI integration into the tickets, which helps me summarize the whole content and conversations between us without having to scroll through the tickets. The AI integration saves us time by simplifying the process of understanding tickets, especially when conversations move back and forth many times. Additionally, the setup of Syncro was very easy.” – Steve T., G2 review
Steve’s review captures a theme running through this season’s feedback. AI inside the ticket saves technicians time on the work they do most.
Endpoint Management and RMM Performance
Syncro also earned High Performer distinctions in both RMM and Endpoint Management.
G2 Fall 2026 Endpoint Management & RMM Badges:
- High Performer (RMM)
- High Performer (Endpoint Management)
High Performer recognition signals that customers rate these tools highly and rely on them in daily device management and monitoring. For MSPs, the value often comes from RMM and PSA working as one system instead of two.
“I find it super valuable that Syncro keeps all my end points, customers, quotes, and invoices in one place. The ability to deploy software built into Syncro is very helpful, and having billing consolidated really helps me keep things organized. My favorite thing about Syncro is that the RMM and PSA are integrated into one program rather than feeling like two separate tools bolted together. I love the new M365 integrations, which give me insight into the 365 platform, along with the ability to make changes to and back up tenants directly from Syncro. It’s also great that Syncro works well with other security integrations I have.” – Kevin Y., G2 review
Kevin also calls out Syncro’s Microsoft 365 management. Tenant visibility, changes, and backups now sit in the same platform as endpoints and billing.
Remote Desktop and Remote Support Momentum
Syncro earned four Fall 2026 badges recognizing leadership, momentum, performance, and adoption across Remote Desktop and Remote Support.
G2 Fall 2026 Remote Access Badges:
- Leader (Remote Desktop)
- Momentum Leader (Remote Desktop)
- High Performer (Remote Support)
- Highest User Adoption (Remote Support)
Highest User Adoption means technicians who have Syncro’s remote access tools actually use them. Leader and Momentum Leader in Remote Desktop signal strong satisfaction plus growing review momentum over time.
“I use Syncro for remote support, software deployment, and asset management. It reduces the time to remote on to a customer’s machine by sending a single click prompt and makes installing our security products easy with a simple script. Getting information on a customer’s device or server is very easy. I like its ease of use and how much time it saves with the ability to remote on to a device easily and manage assets. Syncro’s ability to easily deploy software through scripts and manage policies all from the same interface makes it very convenient. The initial setup was very easy.” – Mason H., G2 review
Recognized by MSPs and IT Professionals, Validated by G2
All G2 badges are based exclusively on reviews from verified users. They reflect direct feedback from MSPs and IT leaders reporting on their real-world experience with Syncro.
Across categories, the Fall 2026 reviews share the same themes: easy setup, strong technician adoption, time saved on everyday work, and one platform in place of several disconnected tools.
A Platform Built for How MSPs and IT Departments Work Today
Twenty-two badges, a new Best Usability win, and Leader recognition in both PSA and Remote Desktop show Syncro gaining ground season over season, not just holding position.
The reviews behind them explain why. Technicians get AI that summarizes tickets, scripting that deploys software without interrupting users, Microsoft 365 management next to RMM and billing, and remote sessions that start in a single click.
For MSPs and IT teams evaluating platforms, the Fall 2026 G2 reports offer peer-driven proof of what Syncro delivers: tools that are easy to adopt, used every day, and built to help teams run more efficient businesses.
Frequently Asked Questions
G2 Fall 2026 badges are recognitions awarded based on verified user reviews submitted to G2, the peer review platform for business software. Badges reflect performance in areas like usability, implementation, adoption, and results, and are updated each quarter.
Syncro earned 22 G2 Fall 2026 badges across PSA, RMM, Endpoint Management, Remote Desktop, and Remote Support. That is up from 20 badges in Summer 2026.
Syncro earned a Best Usability badge for PSA this season, bringing its PSA total to six badges. It also kept its Leader and Momentum Leader standing in both PSA and Remote Desktop.
A G2 Leader badge means Syncro ranks highly on both customer satisfaction and market presence among PSA platforms, based on verified reviews. It is one of the most competitive recognitions on G2.
Best Usability goes to products that reviewers rate highest for ease of use and ease of administration in their category. For Syncro, it reflects how easily technicians and admins work in the PSA every day.
Highest User Adoption means technicians who have access to Syncro’s Remote Support tools use them at a rate that ranks among the highest in the category. It signals the tools fit naturally into daily workflows.
Yes. Syncro serves both MSPs and internal IT departments, and the reviews behind these badges come from both audiences.
All reviews are publicly available on Syncro’s G2 profile. G2 verifies each reviewer before publishing, so the feedback reflects real-world experience from active users.
See Why MSPs and IT Teams Rate Syncro So Highly
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