Episode Summary
Syncro is a unified IT management and security platform built for MSPs and IT teams, and few Partners put its combined RMM and PSA to work quite like CEU Technologies. In this Partner spotlight, David Carreiro, CEO and Founder of CEU Technologies, shares how his Chicago MSP moved off ConnectWise and onto Syncro after nearly two decades in business. CEU Technologies has spent about 17 years serving clients in financial services, medical and compliance-heavy fields, and the non-profit sector, and David runs a rigorous evaluation of his tools before he commits to any of them.
That habit of evaluating tools is what led him to Syncro. After watching his previous platform go stale, David ran a broad due diligence process on what else was out there, and Syncro stood out for one reason above the rest: it brought RMM and PSA together in a single platform. Once his team got on it, the payoff showed up in the daily work. A technician can sit inside a ticket, launch the RMM tool, run a script, or jump straight to an asset without switching platforms or logging in somewhere else, and that speed adds up. As David puts it, faster resolution time equals ROI.
Security is the other reason David leans on Syncro. CEU Technologies is a heavy Huntress partner, and the two tools sync together to strengthen its security posture. More recently, David and his team locked Syncro down to their zero-trust network, a move he calls a major step forward for a cloud-based platform that would otherwise expose every client if an attacker got into the MSP. On top of that, CEU Technologies built an in-house application on Syncro data to watch for SLA violations, VIP and critical tickets, contract setup, and technician response, and David plans to push further with the API.
Guest-at-a-Glance
💡 Name: David Carreiro
💡 What they do: CEO and Founder
💡 Company: CEU Technologies
💡 Noteworthy: David founded CEU Technologies in Chicago about 17 years ago and has grown it into an MSP serving financial, medical, compliance-focused, and non-profit organizations. He runs a rigorous tool-evaluation process and built an in-house reporting application on top of Syncro data.
💡 Where to find them: LinkedIn | CEU Technologies Website
Key Insights
One Console for RMM and PSA
When David evaluated the market, the deciding factor was simple: Syncro put RMM and PSA on one platform. Plenty of other tools promised the same thing and never quite delivered, so finding it already built was a genuine relief for his team.
“Once we got on there, we just fell in love with the product as far as the single point of glass, which is what a lot of other products try to build out, but they never build out correctly, and Syncro already had that done, which was amazing.”
– David Carreiro, CEO and Founder, CEU Technologies
That single platform is also fast to stand up. David points out that some competitors offer a strong PSA or a strong RMM but almost need a full team just to run them. Syncro is easy to configure, quick to set up, and running in little to no time, which has been a real advantage for a lean shop like CEU Technologies.
Faster Resolution Means ROI
The single platform pays off most in the ticket. Instead of hopping to a separate console with its own log-on and hunting for the right machine, a CEU technician can launch the RMM tool, run a script, or reach an asset without leaving the ticket. Getting to that machine faster has cut the time it takes to close work out.
“At the end of the day, it is getting the resolution time quicker, and resolution time quicker equals ROI in my experience.”
David Carreiro, CEO and Founder, CEU Technologies
For David, that math is the whole point. Every minute saved between opening a ticket and resolving it is a minute returned to the business, and doing that at scale is how a small team keeps clients happy without adding headcount.
Locking the Platform to a Zero-Trust Network
In the last couple of months, CEU Technologies introduced a zero-trust network and locked Syncro down to it. For David, that step answers one of the scariest risks in the MSP model: a cloud-based platform that touches every client at once.
“It is so scary nowadays where you have a platform that is cloud-based, and if any hacker gets into an MSP, they have access to all your clients. So the fact that we are able to lock that down to our network solely is a major security enhancement for us.”
– David Carreiro, CEO and Founder, CEU Technologies
That lockdown pairs with the rest of David’s security stack. CEU Technologies is a heavy Huntress partner, and the way Huntress data flows into Syncro is another layer he counts on. Together, the zero-trust boundary and the Huntress sync give him confidence that the platform holding his clients is protected on more than one front.
Partner Takeaways
Build Your Own Reporting on Syncro Data
CEU Technologies did not stop at what comes out of the box. David’s team built an in-house application that pulls data from Syncro and creates custom views, so the shop can catch SLA violations, confirm technicians are responding to the right clients, check that contracts are set up correctly, and make sure VIPs and critical tickets get the treatment they are promised. It is a model any Partner with an appetite for the API can follow, and David is already planning more API calls to take Syncro to another level.
Use AI as a Tool, Not a Search Engine
David sorts people into three groups when it comes to AI: those who do not use it, those who use it as a search engine, and those who use it as a tool. In his view, the people who treat AI as a tool and stay hands-on are the ones who will come out ahead as the technology matures.
“The people who use it as a tool and are in front of it are the ones who are really going to succeed with the AI transformation we are coming to.”
– David Carreiro, CEO and Founder, CEU Technologies
Don’t just manage IT. Secure it with Syncro.
See how one platform for RMM and PSA speeds resolution and tightens security. Book a demo or start a free trial at syncrosecure.com.
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