Syncro Product Update: May 2026 Release

This month, Syncro hit a platform milestone with the rollout of the Syncro Linux Agent, expanding unified IT operations across Windows, Mac, and Ubuntu LTS environments. Alongside the Linux GA, this release introduces more comprehensive cybersecurity coverage with the new Guardz Marketplace integration, expands portal flexibility with Per-Asset Portal Access, brings AI directly into the technician workflow with AI Ticket Summarization, and adds two new technician productivity features: Ticket Blueprints and Script Execution Audit Logging.

These enhancements are designed to consolidate fragmented OS management, automate vendor billing, eliminate automation blindness, standardize project setup, and reduce the time technicians spend reconstructing ticket history.

In This Update

• Syncro Linux Agent: RMM Capabilities for Ubuntu LTS Environments
• Guardz Marketplace Integration: Consolidated Billing for Security Resale
• AI Ticket Summarization: Real-Time Context for Every Technician 
• Per-Asset Portal Access: Granular Asset Visibility
• Ticket Blueprints: One-Click Project and Parent/Child Ticket Setup
• Script Execution Audit Logging: Forensic Visibility for Every Script Run
• Quality of Life Updates: Performance and Workflow Enhancements
• Coming Soon: Roadmap Highlights
• FAQ: Quick TLDR of this month’s release

New Features Released in May 2026

Syncro Linux Agent: RMM Capabilities for Ubuntu LTS

The Syncro Linux Agent is now available, bringing enterprise-grade RMM capabilities to Ubuntu LTS environments. With the Syncro Linux Agent, Linux servers join Windows and Mac assets in a single management pane, eliminating the fragmented toolchains that have historically forced IT teams and MSPs to bolt on separate solutions for mission-critical Linux workloads.

Core Capabilities:

• Native System Monitoring: Track CPU, memory, disk space, and antivirus presence out of the box, with the same monitor framework used for Windows and Mac assets.
• Bash Scripting & Automated Remediation: Run manual or scheduled Bash scripts and trigger remediations from monitor alerts — for example, auto-purging logs when disk capacity exceeds 90%.
• SNMP Monitoring Support: Use the Linux agent as a management hub for networked devices like routers and switches, centralizing performance data across the infrastructure.
• Splashtop Remote Access: Launch one-click remote sessions for GUI-based troubleshooting on Ubuntu LTS 24.04, 22.04, and 20.04.
• Unified Asset Reporting: Linux assets surface in saved searches, health reports, and the same consolidated views as Windows and Mac.

Guardz Marketplace Integration: Consolidated Billing for Security Resale

The Guardz integration is now live in the Syncro App Center. Guardz equips MSPs with a unified security platform across email, endpoint, identity, and cloud. It cuts noise, prioritizes what to fix first, and helps teams detect, contain, and resolve threats faster with 24/7 MDR combining expert analysts and Agentic AI.

Through our new partnership with Guardz, MSPs can purchase, provision, and bill Guardz directly within Syncro. Once setup is complete through the Guardz portal, security incidents detected by Guardz automatically create tickets in Syncro’s PSA, giving MSPs a direct line from threat detection to their existing service desk workflow, and eliminating the manual seat-count audits and reconciliation work that erode margins on resold security products.

Core Capabilities:

• Single Consolidated Invoice: Receive one monthly bill from Syncro for both Syncro and Guardz licensing; no separate Guardz invoice to reconcile.
• Automated Client-Side Billing: Guardz “Protected User” counts sync daily into Universal Billing, automatically updating recurring client invoices as M365 user counts change.
• Change of Channel Migration: Existing Guardz partners can migrate billing to Syncro with the Change of Channel feature, immediately stopping their direct Guardz invoice.
• Vendor Usage Visibility: Review a single Vendor Usage Report in Syncro to see exactly what is being paid for across the entire client base.

AI Ticket Summarization: Real-Time Context for Every Technician 

AI Ticket Summarization automatically generates a structured, real-time summary (what the issue is and what’s been tried) on eligible tickets, eliminating the 5–10 minutes technicians typically spend reconstructing context on escalated or reassigned tickets. Summaries refresh automatically when a customer replies, the status changes, or the ticket is reassigned. Available on the Team Plan.

Core Capabilities:

• Automatic Summary Generation: Summaries generate automatically once a ticket has sufficient context, with no per-technician setup required.
• Real-Time Refresh Triggers: Summaries re-generate on customer reply, status change, or reassignment, and can be manually refreshed with a single click.
• Resolution Knowledge Capture: When a ticket is resolved, the system generates a final summary capturing the full ticket history and resolution when available.
• Built-In Feedback Loop: Thumbs-up/down ratings on every summary feed back into model tuning to improve quality over time.

Per-Asset Portal Access: Granular Asset Visibility 

Per-Asset Portal Access introduces a grant-based model for end-user portal visibility, removing the binary tradeoff between View Mine (assigned only) and View All (entire inventory). For organizations supporting remote and hybrid workforces, this is the unlock that makes secure, self-service remote access practical at scale. Employees can launch remote sessions against only the machines they’re authorized for, with no risk of exposing the broader asset inventory. For security-conscious IT teams and MSPs, it closes a long-standing gap that has blocked distributed workforce rollouts where View All wasn’t an acceptable posture.

Core Capabilities:

• Per-User Asset Grants: Grant specific assets to individual end users from the End User detail page via a searchable multi-select field, without exposing the full inventory.
• Unified Portal Asset List: End users see a single asset list combining assigned and granted assets, with no visible distinction or end-user complexity.
• Grant-Aware Permission State: A three-state visibility model preserves grants when permissions change and restores them automatically when reverting from View All to View Mine.
• API Grant Management: GET and PUT on the Contact endpoint expose additional_asset_access and associated_assets, enabling automated provisioning and bulk operations from day one.

Ticket Blueprints: One-Click Project and Parent/Child Ticket Setup

Ticket Blueprints introduce a configuration layer for ticket creation, letting users save a standardized set of attributes, e.g., subject, priority, custom fields, attached worksheets, etc., and apply them instantly. 

Crucially, Ticket Blueprints can define complete Parent/Child ticket structures, so an entire multi-step project launches in a single click. This eliminates the manual setup work that has historically delayed project starts and introduced inconsistencies in service delivery.

Core Capabilities:

• Comprehensive Attribute Pre-Population: Blueprints support subject, description, issue type, priority, initial status, assigned tech, custom fields, tags, attached worksheets, and relative due dates.
• Parent/Child Project Generation: A single Blueprint can create a Parent Ticket along with all associated Child Tickets, each pre-configured to its own standardized template.
• Per-Ticket Flexibility: All Blueprint-applied settings are fully editable on the new ticket without affecting the source Blueprint, so project-specific adjustments don’t disrupt the standard.
• Relative Due Date Logic: Configure due dates as relative offsets (e.g., “Due 7 Days from Creation”) that calculate automatically at the moment of ticket creation.
• Permission-Gated Authoring: Blueprint creation and editing is controlled via Security Group permissions, allowing managers to maintain standardization across the team.

Script Execution Audit Logging: Forensic Visibility for Every Script Run

Script Execution Audit Logging introduces a centralized record of every script that runs across the fleet, with full attribution of what ran, where it ran, and what triggered it. For IT teams and MSPs operating in regulated industries, or anyone managing fleets where unattended script execution carries operational risk, this closes a long-standing visibility gap and turns ad-hoc script runs into auditable, traceable events.

Core Capabilities:

• Trigger-Type Attribution: Every logged execution records whether it was triggered Manually, by a Policy, by a Schedule, or by Automated Remediation, eliminating ambiguity during incident review.
• Centralized Audit Log: A single, searchable log spans all scripts across the fleet, replacing scattered per-asset visibility with one source of truth.
• Compliance-Ready Records: Detailed execution metadata supports compliance reporting and audit readiness for frameworks that require evidence of administrative action tracking.
• Root-Cause Analysis Support: When an incident occurs, technicians can quickly trace which scripts ran, against which assets, and under what trigger — accelerating root-cause investigation.

Quality of Life Updates

We’ve implemented several workflow enhancements based on partner feedback:

Syncro M365 Cloud Backup

• Smarter Timeout Handling for Exchange Backups: Exchange Public Folder and Online Archive backups now handle Microsoft timeouts more intelligently, resuming faster and completing more reliably with less manual intervention.

Tickets

• Shareable Calendar Links: You can now generate and send personalized scheduling links directly from the Ticket Communications module. Clients click the link, view real-time availability, and book a slot, and the appointment syncs to the technician’s calendar automatically.
• Single-Match Customer Auto Select: When your customer search returns exactly one result when creating a ticket, pressing Enter creates the ticket immediately.

End User Portal

• One-Click MFA Reset: You can now reset a portal user’s MFA in a single click, eliminating a multi-step support interruption for one of the most common portal access issues.
• Ticket Worksheet Progress: Customers can now track worksheet progress directly in the portal. Ticket worksheets marked Public are now visible to end users with completion status and task details, reducing “where do things stand?” check-ins.

Mobile App

• Barcode Scanning: Field techs can pull up asset records on-site without manual search, accelerating in-person service delivery.

API

• RMM alerts and Estimates endpoints have been updated to include date ranges, making searching for individual alerts or estimates more efficient.
• Asset name and serial number has been added to GET /tickets response, making it easier to pull tickets for specific assets.
• Added the ability to return all tickets related to a specific asset.
• Improved billing automation by adding Customer ID and billing status filters to GET /ticket_timers.
• Improved billing automation workflows by adding an is_recurring flag and payment amount to GET /invoices, making it easier to distinguish between one-time and recurring revenue.
• New endpoint added under GET /assets that lists all software installed per asset.

This release also includes reliability and accuracy improvements across Invoices, Purchase Orders, Reports, Scripts, and Tickets. See the release notes for the full details.

Coming Soon: Roadmap Highlights

Beyond this month’s release, we are actively developing:

• Syncro Payments (Early Access): Accept credit card and ACH payments directly in Syncro, without third-party portals or separate billing platforms. Set processing fee rules, manage recurring invoices, and handle payment support all in one place.

• M365 Baselines: One-Click Remediation (Early Access): Convert passive baseline drift alerts into active, one-click resolutions. Multi-select non-compliant rules and remediate them in batches directly from Syncro.

• M365 Baselines: One-Click Ticketing (Early Access): Instantly create service tickets directly from failed or errored M365 Security Baseline rules, with rule details and official remediation steps pre-populated, so every minute spent securing a tenant is captured, tracked, and billable.

• Full-Context Ticket Search (Early Access): Search ticket comments, labor logs, assets, and other ticket attributes to help ensure technicians can find specific records using almost any piece of information within a ticket.

• End User Portal SSO (Early Access): Connect any client organization’s OIDC-compliant identity provider (Entra ID, Google, and others) to the Syncro Portal so end users can log in with their existing work credentials.

Stay Connected

• Register: Join our May Release Webinar on Wednesday, May 13th at 10 am PST to see these features in action.
• Full Details: View the full May 2026 Release Notes for a complete list of bug fixes and back-end updates.

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By

Dee Zepf

I’m deeply committed to putting users at the center of our product development efforts—so we can deliver an innovative product that truly helps partners achieve operational excellence.

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