Secure Remote Access That Keeps Your Workforce Moving
Eliminate travel time and resolve technical hurdles instantly. Syncro’s integrated remote access tools provide IT teams with lightning-fast, encrypted connections to any managed device, keeping employees productive whether they’re in-office or remote.
Instant Secure Connections
Launch a remote session with a single click from a ticket or asset. Every connection is fully encrypted with industry-standard security protocols.
Seamless Employee Support
Reduce downtime by resolving issues in real-time. Provide a high-quality support experience, whether it’s a quick fix or a deep troubleshooting effort.
No VPN Requirement
Support your hybrid and remote workforce without a VPN. Syncro’s cloud architecture lets you access any device with an internet connection.
Complete Context for Every Connection
Syncro delivers a unified view of your organization’s tech stack. By integrating remote access directly into your asset management and ticketing data, you gain full visibility into a device’s health and history before you start a session.
One-Click Remote Control
Access Windows and Mac endpoints instantly using Splashtop, included with your subscription at no extra cost.
Multi-Monitor Support
View all displays on the remote machine at once or toggle between them to navigate complex employee setups with ease.
Secure File Transfer
Move logs, installers, or patches between your machine and the remote endpoint securely and quickly during a live session.
Remote Terminal & Registry
Solve advanced issues behind the scenes with a built-in remote command prompt and registry editor that doesn’t interrupt the user.
Session Permissions
Maintain compliance and privacy by requiring user permission before a session starts, or use unattended access for server maintenance.
Transition from Ticket to Tech
Eliminate the friction of switching tools. Launch a remote session directly from a support ticket or device view, allowing you to swiftly move from identifying a problem to solving it.
A Professional Experience
Build trust across the organization with a seamless, branded support interface, providing a sophisticated service experience that reflects the professionalism of your IT department.
Maintain an Audit Trail
Every remote session is automatically logged, providing your organization with the accountability needed to satisfy internal reviews and support compliance requirements.
Transition from Ticket to Tech
Eliminate the friction of switching tools. Launch a remote session directly from a support ticket or device view, allowing you to swiftly move from identifying a problem to solving it.
A Professional Experience
Build trust across the organization with a seamless, branded support interface, providing a sophisticated service experience that reflects the professionalism of your IT department.
Maintain an Audit Trail
Every remote session is automatically logged, providing your organization with the accountability needed to satisfy internal reviews and support compliance requirements.
“I really find Syncro easy to use, which significantly enhances my workflow. I’m particularly impressed with Syncro’s capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features.”
— Steve T., IT Coordinator
SYNCRO RESOURCES
Remote IT Management: How It Works & Benefits
In this blog, we discuss what remote IT management software is, how it works, and why it’s essential for IT operations. Learn more.
Mac Remote Management: Access & Support OS Devices
Learn how Mac remote management works, including how to manage Mac and Windows devices through centralized IT management software.
Frequently Asked Questions
Remote access is the ability for an IT professional to securely connect to and control a computer or server from a different location. For IT teams, this is essential for supporting a distributed workforce, performing server maintenance, and troubleshooting software issues without needing to be physically present at the machine.
Yes. Syncro includes high-performance remote access powered by Splashtop. Unlike other platforms that treat remote control as a paid add-on, it is a core part of our offering.
Absolutely. As long as the endpoint has an active internet connection, you can initiate a remote session. This eliminates the need for employees to be logged into a VPN for you to provide technical support.
All remote sessions are encrypted and can be configured to require end-user approval before a connection is established. This helps IT teams maintain internal security protocols and respect employee privacy while providing support.
Yes. With Syncro’s Team Plan, the remote access tool allows IT technicians to view and switch between multiple monitors on the remote device, making it easy to support employees with complex, high-productivity workstations.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.
Start Your Free Trial with Syncro Today
Gain instant access. Go live in just a few clicks and master core features with guided onboarding. No heavy setup required.