This month, Syncro delivered a release focused on high-density automation and cross-platform infrastructure management. We are bridging the gap between fragmented toolsets by introducing a comprehensive search engine for your ticket knowledge base, a white-labeled payment experience that puts you in control of your margins, and more.
These enhancements are designed to reduce scheduling friction, eliminate fear of deletion in security audits, and provide the set-and-forget compliance monitoring required for cyber insurance readiness.
In This Release
- Microsoft 365 Baseline Expansion: CIS-Aligned Hardening (Early Access)
- Ticket View Updates: Ticket Milestone Date Ranges and CSV Exports
- IP Allowlist Nicknames & Inline Editing
- Syncro Cloud Backup Enhancements
- Quality of Life: Performance and UI Enhancements
- Coming Soon: Roadmap Highlights
- FAQ: Quick TLDR of this month’s release
New Features Released in April 2026
Microsoft 365 Baseline Expansion: CIS-Aligned Hardening – Early Access
This update expands Syncro Microsoft 365 management by integrating all automatable assessment rules from the CIS Microsoft 365 Foundations Benchmark v6.0.0 (IG1). The feature eliminates the need for third-party M365 security assessment tools by providing a built-in, “set and forget” baseline that automatically flags deviations from CIS best practices.
Core Capabilities:
- Continuous Compliance Monitoring: Automated assessments run twice daily to flag deviations from CIS best practices.
- Drift Prevention Alerts: Receive notifications if a client user disables mandatory security settings, such as Global Admin MFA.
- Cyber Insurance Readiness: Instantly generate current state reports to identify security gaps that could impact insurance premiums.
Ticket View Enhancements
This month’s updates focus on adding extensibility to Ticket Views, including the ability to export views directly to CSV, and new filter options for views that focus on key ticket milestones.
Core Capabilities:
- Customizable CSV Exports: Export a Ticket View with your exact custom columns and filters applied, including Custom Fields.
- Ticket Milestone Date Ranges: Gain deeper insights into your team’s performance by filtering Ticket Views by key milestones—like created, resolved, or due dates—across specific timeframes.
IP Allowlist Nicknames & Management
We are transforming the IP Allow List from a static list of strings into a managed security directory. By introducing an optional Nickname field and Inline Editing, we admins can now conduct 5-minute security audits with total confidence.
Syncro Cloud Backup
- File permission restore for SharePoint and OneDrive: Restores now include file permissions. When you restore files from SharePoint or OneDrive, the original permission settings are preserved on the restored content.
- Sticky note backup for Exchange: Exchange backups now capture sticky notes. These items are included in standard backup runs and can be restored alongside other Exchange content.
Quality of Life Updates
We’ve implemented several performance and UI enhancements based on your feedback:
API
- The all_comments parameter on the Tickets API now defaults to returning only the initial comment when not specified, improving performance.
Assets
- Remote access policies now include granular session notification controls for Syncro Remote with Splashtop.
- Users with broadcast permissions in Security Groups for Select Customers can now target messages to all assets within a Customer Organization or to assets within a Saved Asset Search.
Backup
- The backup widget now gives a clearer view of how much Entra ID content is protected.
- The backup portal dashboard now shows the tenant name. No more cross-referencing to confirm which tenant you’re looking at.
Customer Organizations
- Customer Organization Tag permissions now apply correctly for users without requiring additional unrelated permissions.
End User Portal
- Ticket comments in the Customer Portal now support pasting content reliably.
Invoices
- Invoice bundles now display in the correct order.
- Recurring invoice line items now apply as expected without validation conflicts.
- Payments now import from Xero more consistently.
Mobile App
- Search within the mobile app now returns results more reliably.
Reports
- Executive Summary reports now generate PDF files successfully.
- Printing reports using standard browser print (Ctrl+P) now includes the full report as expected.
- Antivirus Coverage visual blocks in Report Builder now generate successfully when customers have Syncro Device Assets without Managed Antivirus enabled.
Tickets
- Assignee and Subscriber selection now displays only relevant co-managed users based on permission group assignments.
- Ticket automations configured to unassign technicians now execute as expected.
- Secret (Encrypted) Ticket Custom Field values are now accessible directly from the Ticket Details page.
- SLA-based “Re-Assign to Tech if Breached” actions now trigger correctly.
Other
- Users in Security Groups for Select Customers can now search Assets and use Search All Things without encountering timeouts.
- Database exports now complete more reliably without timing out.
- Store Credit messages with line breaks now process correctly without errors.
Coming Soon: Roadmap Highlights
Beyond this month’s release, we are actively developing:
- Syncro Payments (Powered by Stripe) Early Access: Expanding payment processing options with direct Stripe ACH integration.
- Parent/Child Tickets – Ticket Blueprints (Early Access): Enabling users to pre-configure essential ticket attributes (e.g., subject, priority, attached worksheets) to standardize the ticket creation process. EA for Ticket Blueprints will be starting in late April.
- Script Execution Audit Logging (Early Access): Providing a centralized record of all script activity across the inventory.
- Per-Asset Portal Access (Early Access): Per-Asset Portal Access lets you give end users remote access to exactly the devices they need, without opening up visibility to your entire fleet.
Frequently Asked Questions: April 2026 Release Summary
This release features M365 License Billing for automated invoicing, the new Entra ID Backup Dashboard, performance-optimized email restores via Graph API, Mobile Search by End User, and a massive expansion of our M365 Security Baselines with 75+ CIS-aligned rules.
We’ve introduced an Entra ID Dashboard that categorizes objects (Users, Groups, Policies) with exact counts and backup timestamps. Additionally, you can now trigger On-Demand Backups for Entra ID to capture manual snapshots before performing major configuration changes.
We have migrated email attachment handling to the Microsoft Graph API, significantly accelerating recovery times (RTO) for large mailboxes. We also added Granular Contact Version History, allowing you to compare and restore specific versions of individual contacts to prevent data loss from sync errors.
You can now set a threshold (e.g., 10 units) on recurring invoices. Syncro will automatically calculate and bill only for the units above that number, while still showing the $0.00 “included” items to demonstrate value to your clients.
You can now utilize the Syncro Report Builder to create custom reports that include detailed Windows patching data. These reports allow you to track recently installed or missing patches for every managed asset, helping you provide proof of security maintenance and compliance.
Yes. The Syncro Mobile App now allows you to search the Asset list by the Assigned End User, making it easier to find hardware when you are on-site with a client.
Syncro has integrated the CIS Microsoft 365 Foundations Benchmark. This allows you to automatically audit 75 critical settings across your tenants to ensure they meet “Essential Cyber Hygiene” standards and stay compliant with cyber insurance requirements.
Stay Connected
- Register: Join our April Release Webinar on April 8th at 10 am PST to see these features in action.
- Full Details: View the full April 2026 Release Notes for a complete list of bug fixes and back-end updates.
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