Unified IT Management. Built for Security.
Manage every endpoint, secure your Microsoft 365 environment, and run your help desk without switching tools or paying separately for the features you actually want.
Built for IT teams. Not adapted for them.
Syncro is one system for your whole IT operation: endpoint management, help desk, automated patching, remote access, and Microsoft 365 security. Flat, per-user pricing. No contract. No surprises on your invoice.
AI Features That Cost Extra
Atera’s AI Copilot is one of its biggest marketing claims. It’s also a paid add-on on every plan, billed per technician. If your whole team needs it, that’s close to $1,100 per person per year on top of your base subscription. Syncro includes scripting and automation in core plans — no extra line item required.
Thin Microsoft 365 Security
Atera manages M365 users. That’s not the same as securing your tenant. There’s no CIS security baseline enforcement, no configuration drift monitoring, no Entra ID security posture scoring. If M365 is the backbone of your org, that’s a real gap. When your board asks about your Microsoft security posture, you need more than a user list.
Capabilities Gated by Tier
Atera runs four pricing tiers for IT departments: Professional, Expert, Master, and Enterprise. Custom reports and extended audit logs unlock at Master ($219/tech/mo). Advanced analytics at Expert. Splashtop concurrent sessions are limited on the base plan. Syncro keeps it simpler — two tiers, and the features you need are where you’d expect them.
Reporting That Doesn’t Flex
Preset reports are available from Expert plan upward. Custom reports require Master. On the base Professional plan, you get one month of audit log history and limited analytics. For IT teams that need visibility into what’s happening across their environment, that’s a meaningful constraint — especially when things go wrong.
AI Features That Cost Extra
Atera’s AI Copilot is one of its biggest marketing claims. It’s also a paid add-on on every plan, billed per technician. If your whole team needs it, that’s close to $1,100 per person per year on top of your base subscription. Syncro includes scripting and automation in core plans — no extra line item required.
Thin Microsoft 365 Security
Atera manages M365 users. That’s not the same as securing your tenant. There’s no CIS security baseline enforcement, no configuration drift monitoring, no Entra ID security posture scoring. If M365 is the backbone of your org, that’s a real gap. When your board asks about your Microsoft security posture, you need more than a user list.
Capabilities Gated by Tier
Atera runs four pricing tiers for IT departments: Professional, Expert, Master, and Enterprise. Custom reports and extended audit logs unlock at Master ($219/tech/mo). Advanced analytics at Expert. Splashtop concurrent sessions are limited on the base plan. Syncro keeps it simpler — two tiers, and the features you need are where you’d expect them.
Reporting That Doesn’t Flex
Preset reports are available from Expert plan upward. Custom reports require Master. On the base Professional plan, you get one month of audit log history and limited analytics. For IT teams that need visibility into what’s happening across their environment, that’s a meaningful constraint — especially when things go wrong.
“Syncro takes away the stress of needing to manually organize tickets and does 80% of my billing work for me. The backgrounding tools make running checks and PowerShell commands very simple without disrupting our clients. I’d give Syncro a solid 10 out of 10.”
“Syncro serves as a single pane of glass for our daily operations. The deep insight into assets allows us to identify potential problems before clients reach out. The integration of time tracking with invoicing in the ticketing system is super convenient.”
“I really like how Syncro integrates ticketing, RMM, and time tracking all in one platform. The RMM systems are especially flexible and powerful — it helps a lot not having to jump between multiple platforms and makes the workflow smoother.”
“I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software’s performance on the machines. Syncro’s PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost.”